Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th, we took our truck to Precision Autobody. We brought it in for an insurance estimate. We asked if we should take the truck or if we could just leave it there since we would want them to do the repairs. They were supposed to have our estimate to the insurance company by October 31st but failed to turn it in until Friday evening on November 1st. They then sent the wrong estimate and didn't send the correct estimate until November 8th pushing things further. On November 14th they deemed our vehicle a total loss. At that time the insurance company said we needed to pick the vehicle up before November 19th and we would be responsible for any storage fees past the 19th as we decided to keep the vehicle. The shop is charging $100 a day from 10/24-11/19 with a total of $2700. Insurance refused to pay this amount and would only pay the charges after the date that the vehicle was deemed a total loss. We did not agree to pay any sort of storage fees when we dropped the vehicle off to the shop and really they just seemed like it wasn't a problem at all to leave it there. Now that insurance wont pay all of their outrageous charges, they say we are responsible for the payment for storage. We live 15 min away and would have kept the vehicle at our house if we knew there were going to be any sort of storage fees. The amount they are asking is almost half of what we received from the insurance company for a total loss vehicle. I don't see how we could be responsible for any sort of storage fees. Especially at $100 dollars a day in a dirt lot. No agreement signed for storage fees and they made it seem like, no problem leave it here.

  Business Response

  Date: 11/26/2024

  We’re sorry to hear about your dissatisfaction and appreciate your feedback. While we strive for transparency, our charges reflect the costs associated with providing quality service, including a thorough teardown to assess damages, storage, equipment, and administrative expenses. These expenses are the industry standard to run an autobody business.  

  
  Unfortunately, your insurance company has deemed your vehicle too costly to repair and has declined to cover the costs associated with the total loss process because you wish to keep the vehicle. Your insurance should have disclosed these additional processes to you while they were negotiating what your vehicle was worth.   

  
  Within industry standards, when insurance deems a vehicle a total loss, customers do not incur these additional fees if the owner releases the vehicle to insurance. However, because you are choosing to buy back your vehicle from your insurance, they (your insurance) are requiring you to cover these costs.  

  
  As a gesture of goodwill, we’ve extended a 10% discount and are happy to provide any additional documentation you need to address this with your insurer. If you have further questions or concerns, please don’t hesitate to reach out. Thank you for sharing your experience, and we value the opportunity to assist.