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Business Profile

Amusement Parks

Sky Zone Parker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited ******** on August 31, 2024 to purchase a one-day pass for my son and his friends. I explicitly requested and intended to purchase a single-day admission for three children. A manager informed me he could offer a discount to help me save money, which I accepted in good faith. However, I unknowingly signed up for a recurring monthly membership, without being told that this was the discount.Since that visit, ******** has been automatically charging me $84.20$84.21 per month, totaling $597.52.Upon contacting Sky ****, I was told that I had "acknowledged" the membership agreement on the customer-facing display. However, at no point was I informed that my requested day pass had been converted into a recurring subscription. Instead, the membership agreement was deceptively placed in front of me under the pretense of a discount.Steps Taken:1.I reached out to Sky **** customer service, explaining that I never intended to sign up for a membership and requested a refund of the unauthorized ************* **** refused a refund, instead offering me extended membership time and an $85 gift cardneither of which address the unauthorized charges.3.I reiterated that I never knowingly agreed to a membership and emphasized that their practice was **************** **** still refused a refund, despite acknowledging that the terms may have been missed in the process.I am seeking a full refund of the unauthorized charges, totaling $505.24, which were withdrawn after my initial visit. This is a clear case of deceptive practices, and I believe it is unethical and unfair to refuse a refund when I had not been informed that the customer-facing display was clearly not what I had asked for.Additionally, I request that ******** revises their policies to ensure that customers are explicitly informed. Consumers should not be tricked into long-term financial commitments .

    Customer Answer

    Date: 04/11/2025




    Hello!
    I am happy to say that Sky Zone Parker, in response to escalation, contacted me and refunded the requested total.
    Thank you for helping me; without your clout, I wouldn't have been able to secure a satisfactory resolution.
    They refunded the complete total of $505.24.


    The Complaint ID is ********. 


    Please make sure that the case is updated.
    So much appreciation! <3 Thank you!


    - ****** *****

Sky Zone Parker is NOT a BBB Accredited Business.

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