Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A small bathroom renovation and interior painting of our home resulted in an incomplete project, refusal of the contractor to come for a walk through to address the issues and threats being made. We paid him in full to make him go away and stop harassing us and just received a letter via certified mail with a threat to place a lien on our property for the balance that was already paid. The work was never completed and this harassment has continued even after we paid the final invoice.

  Business Response

  Date: 06/13/2025

  I was contracted to remodel the ****** bathroom and all work within the scope of our contract was completed. These were very difficult clients who were disorganized and indecisive. We assisted them in selecting materials at no additional cost although the contract clearly stated that design services would be billed at a rate of $150 per hour. Additionally, after ***** approved a vanity, light fixtures, mirrors and bath hooks, all were re-ordered at my expense because she changed her mind. Again, I did not charge her what amounted to roughly $1000 in return fees from my vendors. As an example, the original vanity that was ordered fit their space perfectly. After she insisted on a different vanity, I was able to stop the original shipment and we ordered another vanity. That change cost me roughly $500 but I did not charge *****. Near the end of the project, ***** was not happy with the countertop on the vanity so I replaced it. Again, this was done at an expense of roughly $1200 which I did not bill the client for. This was not an isolated incident as there were many other items (light fixtures, mirrors, bath hooks) that I had to return because items that she was not happy with items that she previously approved. I also paid $500 out of pocket to have their stucco repaired which I was not reimbursed for.

  Toward the end of the project, ***** was insisting that I replace the baseboards and door casings. At this point I was done trying to make her happy because I realized that nothing I could do would make her happy. I told her that I would do it but that there would be an additional expense since this was not included in the original contract scope. She didn't like that I was finally charging for things that were out of scope and I stood my ground. In late December or early January I sent them the final invoice and started demanding payment. To say that I was "harassing" them is hilarious although for an individual that's spent her life in higher education is not unexpected. There was no harassment. I simply asked for payment multiple times and stated that I would begin the process of placing a lien on their home if payment was not received. I told them that a check should be mailed to my home address and one was never received. 

  In May of this year, I realized that I had not sent the notice of intent to file a lien letter required before starting the lien process. I sent the letter and they received it which I am guessing caused them to file this complaint. When this complaint was received I asked my accountant to review all payments received and they did in fact make payment in February of 2025. As I mentioned earlier, I asked the ****** to send payment via check because I was in the process of changing CRM platforms. At the time I was on ************ and moved to using a different platform. When they sent payment electronically I was not notified and the payment was so inconsequential in my overall revenue that I failed to realize they paid online. Their account is paid in full and no further action will be taken on my part.