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Business Profile

Pest Control Services

Comfort Pest Control LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Comfort Pest Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired ***** to get rid of voles in my front yard. I spend $270 for this service. I feel this was very expensive since the voles have not disappeared. My yard looks terrible. I cannot afford this expense and need a more cost effective result. Also, ***** did not follow up to see if the voles were gone.

      Business Response

      Date: 11/15/2024

      Please let me apologize for the delay in this response. Unfortunately I do not do emails and did not know this had been sent until *********** at the BBB called me directly. 
      I did a service call for ***** ******* on July 13, 2024. The service was for treatment of voles and to remove a dead animal from her window well. The charge for the voles was $185 and the removal of the dead animal was $85. I informed the client that voles were very difficult to get rid of, especially with the small open space right next to her house. If I took care of the voles in her front yard, and they were coming from the open space, they would most likely return. I told her with the initial cost that it did include a follow up to refill the tubes with bait. I came back on August 2, 2024 and the bait was gone so I refilled the tubes. I also returned on August 16, **************************************************** my 22 years of experience meant the voles were gone. I did not see any new trails in her yard, I did not charge for the third visit. I told the client I thought the problem was taken care of in her yard, however, if she continued to have problems to please contact me. I was never contacted again by the client. If I had been I would have continued to treat the problem.
      I believe the initial problem was taken care of, and new activity had come from the open space.
      Customer service is very important to me and I always want my clients to be happy. Having said this, since Ms. ******* was not satisfied with the service, I would be more than happy to refund her the $185. I charged her to take care of the voles, I did remove a dead animal from the window well for $85 which I feel should not be refunded. 
      As this is the first complaint ever sent to the Better Business Bureau, I dont know what steps to take next, but I am happy to refund Ms. ******* the $185 for the service I did on the voles.
      Please contact me by phone at ************ or by mail at the address on my account, as I do not do emails.
       
      Thank you,
      Carol Westin

      Business Response

      Date: 12/18/2024

      I have refunded the client in full for the service. I wish I would have been contacted directly about the problem, but am glad this has been taken care of.
      Thank you for your assistance in this matter.

      ***** ******
      Comfort Pest Control

      Customer Answer

      Date: 12/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

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