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Business Profile

Pet Boarding

City Bark Parker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my concern and request a full refund regarding the recent stay of my two dogs, ******** and Ghost, at ********* in Parker from July 23 to July 29, 2024.Upon picking up my dogs on July 29 at 1030, I paid for their stay, but immediately afterwards, the young lady who brought my dogs to me informed me that she noticed fluid coming from ********'s ear. Upon closer inspection, I discovered that it was not only fluid but also a large amount of dried blood, indicating a severe infection.This was viewed by two separate employees who quickly tried to use saline to wash off the dried blood and state they did not see him get into any altercation. The vast amount of blood indicates this condition had been present for several days and was not addressed while ******** was in City Barks care.This is the second time that my dogs have returned from ********* with injuries. Given this repeated issue, I am deeply concerned about the quality of care provided.I asked for a refund upon picking up my dog, but the employee said the manager, *****, was not present. The employee said ***** would call me Monday. I called and emailed ***** multiple times but was not contacted. I reached out to ********* again on Monday July 1st, and ***** finally answered. She said before she could issue the refund, she just needs a vet note for him first. I got the Vet note to her, but she then called and said she could not issue the refund because it was an ear infection, she would just pay for the vet bill. The refund is not because of an ear infection, it is because they neglected to care for my dog while he was there, indicating they did not even know about the copious amount of blood surrounding his ear until I picked him up.Considering these circumstances, I am requesting a full refund for their recent stay. I do not leave my dogs at boarding facilities to have to then take them to the vet because they were negligent in their ability to care for them.

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