Complaints

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  Fowler Quality Construction

  23808 Hardwood Ave Parker, CO 80138

• 

  Fowler Quality Construction

  1410 E Witherspoon Dr Elizabeth, CO 80107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Fowler Construction on 4/18/23 for a wheel-chair accessible remodel. The separate living space would provide a comfortable and safe environment. We made advanced, out-of-contract, payments in good faith totaling $92,450.00. On 9/21/23 we terminated the contract with cause. (1) Negligent permit management putting the job at significant risk and delay. (2) Fowler collected payments outside of the contract terms, exceeding the value of services rendered. (3) Work was not completed in a ******* like manner as warranted. A few examples: finished drywall before the s**** inspection, repeated promises and then ignoring our requests for necessary change orders, disregarding requests for placement of outlets and moving on to subsequent phases of construction, extended absences and misrepresentation of the work completed and remaining. (4) Fowler Construction chose to stop work when we would not pay more money until the project was completed as agreed by Fowler. When we terminated our contract with Fowler Construction, we requested he finish sections where material progress had been made and refund us for unfinished parts based on the contract figures. This good-faith attempt at resolution prevented us from incurring extra costs with third-party contractors to fix his work. Unfortunately, Fowler Construction refused to reach an agreement. Due to unsafe living conditions and significant project delays, we had to hire another Contractor. The contracted services are to be reduced to $67,432.76 to reflect work completed as of 9/21/24. We are owed a refund of $25,017.24, plus we anticipate an additional $9,058.19 for third-party work to correct items and believe Fowler should be accountable for additional damages.Fowler claims a door delay caused a rough electrical delay, but homeowners agreed to a temporary solution and provided a door of the same dimensions. The $3,000 Fowler paid the cabinet installer on our behalf has been accounted for in the refund request.

  Business Response

  Date: 10/09/2023

        I absolutely regret that the ****** and Childress family terminated the contract for the remodel project of their garage apartment. Especially since the project was only 3 weeks away from completion. I will provide the same response here that I provided to all 3 letters from their lawyer. There was never any neglect, breach of contract, or damage done to the project during remodel. On the contrary, all the work done to the point of termination of contract was very high quality and completed by professionals. Furthermore, in the contract, point 10B proves that there are no breaches of contract. Everything was completed in agreement with the contract. In addition, upon the request of the customer, in their letter from their attorney, I agreed to complete all the projects they requested, which included, final details of rough electrical, small drywall patches, final fireplace tiling, and wall painting. Then, they would move on with their project. 
       I do not in any way understand the calculations of numbers presented by *****************. The full amount paid by the customers to date has been fully put into their project. The projects that are left to be finished where to be paid from the final payment and to be completed in 3 weeks. This included: tiling the bathroom shower and floor, finishing the fireplace tile, wall painting, installing trim and base, installing 3 interior doors, installing the front door, installing the front window, repairing exterior siding, rough and final electrical, final plumbing, drywall patches, and touch-up. 
        Therefore, as I let their lawyer know, which she informed her clients, that all the amounts paid for their project has been completely put into their project and the final payment would have completed everything. There is no overpayment on their project. 

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20694188
  
  I am rejecting this response because: Fowler Construction offered no attempt at resolution. 

  We are seeking mediation through the BBB, as stipulated by our contract, since our dispute is not being reasonably addressed. Regardless of the amount of details we include in our dispute to Fowler Construction, he simply 
  

  We have responded to each point of his response below. 
         Fowler Construction states The project was only 3 weeks away from completion. The first time we were told the project was 3 weeks from completion was on July 14th. That lie would be told more times, most notably on August 14th, when we tried to hold the company accountable to the timeline, he said he cant be responsible for his subs. We Terminated over 9 weeks after being told the project would only be 3 more weeks, and are still being quoted 3 more weeks.
  
         Fowler Construction states Provide the same response that I provided all 3 letters from their lawyer. On the first response Fowler Construction claimed that we were in breach of his contract by terminating it. We understand he may have found the news upsetting, but the contract clearly allows for termination. In a later response, Fowler Construction claimed our lawyer was in breach of contract for explaining our dispute (of course our attorney had no contract with Fowler). In one response to our attorney, he stated All rough inspections have been approved which is not true, as of the date of termination rough inspections were not passed, we have updated inspections at the time of termination showing disapproval which was included in our initial documentation to the BBB. We do agree that each response from Fowler Construction echoed his disinterest in taking our dispute seriously.
  
         Fowler Construction states There was never any neglect, breach of contract, or damage.  As on example of neglect, ****** construction was paid the deposit on April 18, and neglected to file for a permit until July 19th. The contract was breached on 4 terms: mismanagement, financial, workmanship and service. In the original BBB dispute, we included over 2 dozen examples and 36 pages of evidence to this point, including screenshots and photos. The damages would be to us as homeowners who have been displaced from 22% of our livable square footage.
  
         Fowler Construction states All the work done to the point of termination of contract was very high quality and completed by professionals Fowler Construction blamed the subs for the delays, and his own staff for not being dependable throughout the project. We have provided may examples of poor workmanship already. The most recent example is the tile installer that has been hired to correct Fowlers poor workmanship will need to re-do the work that had been done on the fireplace as there was not adequate backerboard. In the bathroom the plumbing is misaligned on 3 counts. Other contractors have noted issues with square and level measurements throughout the project.
  
         Fowler Construction states in the contract, point 10B proves that there are no breaches of contract - Point 10B reads Contractor has the sole right to control and direct the means, manner, and method by which the services required by this Agreement will be performed. We agree that the Fowler had the sole right to control the project, which also means he is solely responsible. Nothing in point 10B negates our breach of contract terms.
  
         Fowler Construction states I agreed to complete all the projects they requested, which included, final details of rough electrical, small drywall patches, final fireplace tiling, and wall painting. That was not a reasonable settlement of the dispute. It was outlined very clearly to Fowler Construction that he may choose to elect to finish those portions AND pay a refund for the not-completed sections of the project, but he refused to even negotiate.
  
         Fowler Construction states I do not in any way understand the calculations of numbers presented by *****************. The full amount paid by the customers to date has been fully put into their project.  We do understand that financial management is a difficulty for Fowler Construction, as they defaulted on their construction loan in August of this year. But that difficulty is not our responsibility. I have outlined the specific demands section by section. If Fowler Construction
  
         Fowler Construction states The projects that are left to be finished where to be paid from the final payment and to be completed in 3 weeks.  Fowler construction said that he was going to stop working on our project if we didnt pay money to him before the project completed.
  
         Fowler Construction states This included: tiling the bathroom shower and floor, finishing the fireplace tile, wall painting, installing trim and base, installing 3 interior doors, installing the front door, installing the front window, repairing exterior siding, rough and final electrical, final plumbing, drywall patches, and touch-up. According to Fowlers own contract the amount for these items are : (1) bathroom - $9,640 (2) Fireplace Tile - $4,500 (3) Wall Painting - $3,000 (4) Installing trim and doors - $4,000 (3) Installing the front door - $950 (5) Installing the Front window, repairing exterior siding, and sliding glass door $4,500 (6) Final electrical and plumbing Installs $3,500. The total would be $30,090 for the work that Fowler admits is remaining. The contract value was $106,090 with all these items included. We have paid $92,450, you can deduct $3,000 for the amount Fowler paid the cabinet installer on our behalf, bringing the amount we have paid to $89,450. We also have credits for materials we purchased that were included in Fowlers contract pricing, this total is $7008.38 The math works like this : $106,090 - $30,090 - $89,450 - $7,008.83 = Refund of $20,458.83
  
  We feel the refund due is higher than this primarily due to the fact that a third party must fix many things that fowler construction left incorrect, all outlined in our original dispute, and we feel there should be a refund of the general contractor fees due to the suffering we have endured. We also outlined our damages in the documents originally presented.   
  
  

  Sincerely,
  
  ***************************

  Customer Answer

  Date: 10/19/2023

  Thank you very much for the assistance provided thus far. We are looking forward to a reasonable resolution to this matter. 

  On October 17, we followed up with the Electrical Subcontractor that Fowler Construction listed on our building permit, *************, the contractor explained he did not do the work but opened it as a favor for another electrician, Surge Electrical. We did get in contact with ***** Electrical, and he told us that he has not been fully paid for the work. Attached is a screenshot showing money requested by ****, which we paid, specifically to pay the electrician. 
  

  We must come to a resolution quickly so that we can complete our project, as our current living situation is unsafe. With this additional information and no response from Fowler construction yet, I am growing concerned. 

  According to our contract, Section 16 previously attached, with Fowler Construction, we cannot file our complaint in court until 30 days have passed from the date the matter was referred to the mediator. We referred this matter to the mediator required by the contract, the BBB on October 3. We are seeking formal mediation, ideally binding arbitration from the BBB.  I see that it's available, but difficult to understand when it's recommended, is this something you can do for us?
  

  Customer Answer

  Date: 10/25/2023

  Yesterday, we followed up with the Electrical Subcontractor that Fowler Construction listed on the building permit, *************, the contractor specified he did not do the work but opened it as a favor for another electrician, Surge Electrical. We did get in contact with Surge Electrical, and he told us that he has not been fully paid for the work, and that Fowler Construction has been promising "next week" for a while. This situation feels like it's spiraling daily when we find out more and more poor quality work that is costing us money. This is a screenshot showing money requested by ****, which we paid specifically to pay the electrician. 

  Business Response

  Date: 11/02/2023

  As I mentioned in the previous message, there is no reason for mediation or arbitration for this matter. The customer terminated the contract and their calculations of costs and payments are not correct to the work that had been completed at the time of termination of contract. There was $19,000 left in the contract, signed estimate of additional work and the $3,000 owed that I paid to the cabinet installer. That amount would have absolutely finished the project according to the pricing of the sub contractors that would finish the project. The project would have definitely been completed in 3 weeks from the time of the termination of contract. The flooring was completed installed and completion of the project would definitely have been completed in that time period. As mentioned, the contract was terminated due to not wanting to give additional payments to pay for the work being completed. The pricing of the contractor they hired to finish the job has nothing to do with the amount I know would have finished the project. There are absolutely no funds to be returned for the project and no reason for mediation. The customer has calculated the numbers in a way to try and prove their point which is not the true cost of the project at time of termination. 

  Regarding the electrician, the remaining balance of the work that he completed will be completely taken care of by Fowler Quality Construction. I have communicated with him and he knows the situation of the project. He would have been paid in full if I had not paid the $3,000 to the cabinet installer that was not my responsibility at all. From the beginning, the cabinet installation cost was completely independent from Fowler Quality Construction estimate. Paying the cabinet installer for a good faith action of $3,000.00 delayed the final payment to the electrician. 

  I absolutely want this matter to be closed and completed. 

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20694188
  
  I am rejecting this response because:

  Fowler Construction has not made a good faith effort to resolve this dispute. The company has a contract with **, and the terms were laid out clearly. It was pre-agreed that unresolved disputes would be resolved through mediation via the BBB, and yet he has rejected the offer for formal mediation from the BBB. 

  We have considered the additional work and the $3,000 paid to the cabinet installer in all of our estimates of the money that should be returned. We have provided mountains of evidence for our calculations and for the poor workmanship.  

  
  The contract was not terminated due to not wanting to give additional payments. The breach of contract was clearly laid out. We would have loved to pay the contract amount and receive the quality work promise. It is my opinion that Fowler Construction is running fraudulent business practices. 

  The matter is far from resolved or closed. Fowler Construction needs to come to the table and attempt to resolve this in good faith. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/30/2023

  
  As I have repeated many times, there is no reason for mediation. Here is the reason why as I have mentioned before. All the funds provided during the project were used for the project. ***************** is repeatedly referring to the estimate as the cost projections and has forgotten the multiple verbally approved changes during the project. Here are only a few examples that were not in the estimate and were completed as additional work.
  1. Mrs. ********* approved building the shower larger to install a large bench seat. 
  2. Mrs. ********* approved installing another shower control valve on the opposite side of the shower with rain heads instead as only on one side as in the estimate. 
  3. Mrs. ********* approved moving the bedroom wall an additional 3 feet that put it in the middle of the attic access and we had to relocate the attic access outside the bedroom and install a new one. 
  4. Mrs. ********* approved framing and drywalling a storage, shelf area beside the makeup area.
  5. Mrs. ********* changed the cabinet layout to move the makeup countertop from the middle of the cabinets as the layout showed to the end of the sink area and this required moving the plumbing a second time.
   6. Mrs. ********* approved moving the heating vent that was under the new cabinet location to the front of the cabinets. This required to cutting open the flooring, capping the existing heat vent line, installing a new heat vent piping and reinstalling the flooring,
  7. The electrical wire from the house to the apartment was not large enough to pass code since it was never inspected. This required installing a new large electrical supply wire and a 100-amp breaker. This included digging up the existing wire line and installing the new wire supply line according to code. 
  8. Mrs. ********* approved installing 2 additional outlets in the pantry above the countertop that will be installed. 
  9. Mrs. ********* approved installing a ceiling fan electrical box in the bathroom. 
  10.The estimated stated that cabinet purchasing, and install were not included, however, I inspected all the cabinets and purchase order upon delivery to make sure all the cabinets were there since there was a limited time to request a credit or replacement. 

  These are only 10 examples, and I can provide many more. We preformed all these additional work items in good faith. In addition to paying the cabinet installer $3,000 that was not my responsibility. This is the clear reason why there is no reason for mediation and all the funds put into the project. This should without question show the matter is closed. 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7 months past quoted time of completion. Seeking job to be completed by end of month or money back to have remaining items completed. Continuous excuses for not completing job, false promises of workers coming, terrible project management skills and price increases after job started.

  Customer Answer

  Date: 07/10/2023

  Hi can you please add an amount of 5k in resolution payment for remaining work to be completed that has already been paid for?
  
  Thank you,
  *************************
  

  
  

  Business Response

  Date: 07/17/2023

  Hello, 

  The project for Mr. and ***************** is a very large one, include a lot of demolition, large kitchen remodel, new fireplace install, new laundry room built, all interior doors, trim and baseboards replaced, pantry made larger and painting. To date, I have had over 100 messages of communication with the ******* to let them know exactly where we are at, every step of the way. I have repeatedly stated the project will be completed when all the materials are available. Unfortunately, the project has taken longer to complete due to delay of sub contractors and materials. There was no finish date given for the completion of the project due to the large amount of work. I did provide a text for the completion of the kitchen cabinets that stated they would take 8 weeks normally to be delivered and 4 weeks to install. As of today, I am still waiting for cabinet replacement parts and paint to be delivered to finish. As of today, the final details to be completed are the installation of the doors, trim and baseboards and drywall finishing on the new laundry room garage wall. The quality of the project has turned out very good and the project will be completed as soon as the materials for the doors arrive. Thank you 

  Customer Answer

  Date: 07/27/2023

  1. As shown below he quoted us entire job to be completed in 4 weeks. We are now at month 6.
  
  2. He continues to blame subs when he himself doesnt show to complete items promised as shown below in texts.
  We have over 30 texts of him saying someone including himself would be there and no one shows. 
  
  3. He ordered the wrong door, door trim, mis measurement of amount needed and we still do not have all the material to complete items that we have paid for.  He rarely was present when electrical, plumbing and drywall was here therefore items were done incorrectly and had to be redone. 
  
  4. Remaining items to be completed
  garage wall, drywall and texture and finish framing, faucet in laundry room, window install, broken tile repair, upstairs and downstairs door trim and baseboard trim, all doors and then paint. Paint cant be completed until they finish so no paint has been ordered?  There is a lot left to do.
  
  5. We have asked him to make this a priority to finish and he simply wont. Hes working elsewhere and he owes us money back so we can outsource these items to be completed-5k as asked.  He should have never asked for payment for these items that were not complete. We told him we were not comfortable paying for work that isn't complete and he would threaten to cancel plumbing and electrical. He paid himself first conveniently. We 100% have held up our end of the arrangement and he has NOT and is not being honest on the reason for his delay. 
  
  Please advise us on when payment will be submitted. Thank you 
  

  
  

  Customer Answer

  Date: 08/15/2023

  Im just following up on this. We have yet to receive a date of completion and nothing has been finished since our initial complaint or any money paid so we can have someone complete the list of remaining items. I also received a text now yesterday from **** stating he is no longer changing out the window in laundry room and wont do it.
  This project is at 9mos now with numerous
  promises from him of completion as far back as Feb! Please hep us get this resolved and tell us what the situation is
  now with the window. He should at
  least cover someone else to install it since he is now refusing and is paid in full. The window was always part of the project, we had already purchased it when he bid it out!
  

  
  

  Business Response

  Date: 08/28/2023

  Hello, 

             From the start of this project, we have been operating off of an estimate for this project. Most importantly, the time frame for doing the remodel was never 4 weeks. As the text message shows, I was only referring to the kitchen cabinets which is normally 8 weeks for delivery and 4 weeks for completion of install. It was never proposed that all the demolition, complete laundry remodel, kitchen remodel, custom built fireplace, interior painting, all new baseboards and trim and all doors installed would be completed in 4 weeks. Without question, the project has taken longer than expected, planned or desired. I did meet with the owner last week and walked with him and took notes all the remaining items to finish with the baseboards, door trim and doors. On Friday I finished the garage wall and I have worked to schedule the finish ********* to complete the remaining items as soon as possible. 

  In additions, I am attaching the estimate to prove that the window install was never included in the estimate. The window was returned by the previous contractor 2 months after the project was started. It was not part of the original estimate or it would be listed. I changed my mind about assisting to install it since I recommended that the owner have a professional company install it that would provide them with a better guarantee. I have located one window installer and have scheduled for him to give an estimate for the install this week.  

  Customer Answer

  Date: 09/06/2023

  We do not accept this as there is no solution of any provided by contractor. We are asking for 5k to be paid to us by **** ********************** no later than October 1, 2023, so that we can hire someone to complete the remaining items and paint needed.  Email with quote attached which is what we signed the contract off of, **** quoted 2 weeks to complete all door and trim (see attached), we are 10 months past that. He quoted 4 weeks for ALL projects to be completed once cabinets where delivered (see attached) which we are now 8 months past cabinet delivery. 6 months past estimate to complete is an unacceptable delay for any given project that is paid in full.  **** is not being honest, he did walk through the remaining items with my husband on August 17th and promised all items would be completed by Sept 1, 2023 or earlier (see attachment).  None are completed! He has not attempted to complete these items and has lied about material ordered. I spoke to the supplier today and there are no open orders and they gave me a 1-2 day estimate of delivery.  He claims he hasn't had a delivery date now for weeks and months.  

  Issues still remaining:

  baseboard trim not complete in master bedroom, kids bedrooms, closets and office

  door trim not complete in kitchen, entryway, bedrooms

  Incorrect doors where ordered by Mr ********************** so additional work needs to be done to make them fit plus he only ordered 12 of the 17 doors quoted and paid for.  All work to be done putting those in.

  Paint of all remaining trim, doors, ceiling and drywall repair areas

  tile repair - cracked backsplash in 2 areas

  fireplace - repair of grout

  window install in laundry room 

   

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20285457
  
  I am rejecting this response because there is no solution of any provided by contractor or has he tried to complete the remaining items since our complaint date of 7/7/23. We are asking for 5k to be paid to us by **** ********************** no later than October 1, 2023, so that we can hire someone to complete the remaining items and paint needed.  Email with quote attached which is what we signed the contract off of, **** quoted 2 weeks to complete all door and trim (see attached), we are 10 months past that. He quoted 4 weeks for ALL projects to be completed once cabinets where delivered (see attached) which we are now 8 months past cabinet delivery. 6 months past estimate to complete is an unacceptable delay for any given project that is paid in full.  **** is not being honest, he did walk through the remaining items with my husband on August 17th and promised all items would be completed by Sept 1, 2023 or earlier (see attachment).  None are completed! He has not attempted to complete these items and has lied about material ordered. I spoke to the supplier today and there are no open orders and they gave me a 1-2 day estimate of delivery.  He claims he hasn't had a delivery date now for weeks and months.  
  Issues still remaining:
  baseboard trim not complete in master bedroom, kids bedrooms, closets and office
  door trim not complete in kitchen, entryway, bedrooms
  Incorrect doors where ordered by Mr ********************** so additional work needs to be done to make them fit plus he only ordered 12 of the 17 doors quoted and paid for.  All work to be done putting those in.
  Paint of all remaining trim, doors, ceiling and drywall repair areas
  tile repair - cracked backsplash in 2 areas
  fireplace - repair of grout
  window install in laundry room 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/02/2023

  Since the last message, the garage wall has been finished and the tile in the kitchen has been replaced to fix the broken pieces. Also, I have had my finish trim *********, who installed the kitchen cabinets also, meet with ***************** twice to review the final installation of the base, trim and doors. The owners have agreed to work with him to finish the project and that is moving forward. Finally, The trim and baseboard company has sent the wrong trim materials twice even though I went personally to make sure the order was the correct product. I am going to the company before the trim and baseboards materials are delivered this time to make sure they are correct. As I have mentioned 2 times before, the entire project was never estimated to be completed in 4 weeks. The estimate shows clearly that the 4 weeks were only referring to the cabinets install. I would never give a 4 week timeframe to finish a complete kitchen remodel, building a complete new laundry room, building a complete custom fire place with stone, installation of all new doors, baseboards and trim in the whole house and interior painting. The finish trim ********* is scheduling now to finish the final details. 

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20285457
  
  I am rejecting this response because: again no solution has been provided by ****. We want a completion date for everything remaining or a check. He is not being honest and continues to lie and say material is being delivered that never shows up and we have yet to see a receipt for anything ordered for months! He keeps saying his so called trim ********* is going to complete the work but no dates are provided and no work is done for months and he says **** isnt getting back to him? We are almost a year out and he 100% gave us the timeline submitted for everything when we signed the contract. As a family of 5 with 3 small children living in our house during the project the timeframe was extremely important to us in our decision of who to move forward with. He needs to be held accountable for his dishonesty. His email and quote for everything says 4 weeks! We have had doors in our garage for almost a year now and the full project started in January. This is simply unacceptable and well beyond a reasonable delay. 

  Remaining items to be completed that have been paid for:

  All baseboard and trim

  doors

  paint of everything including drywall repair areas 

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/03/2023

  Also our kitchen was not completed and usable until April 26th 2023, well past the so called quoted 4 week time frame that began on 2/1/23. please see photos with time stamp. **** has not been honest from the start and has terribly managed this project. 

  Customer Answer

  Date: 10/03/2023

  photos of kitchen timeline, 12 weeks for completion. Well last quoted 4 weeks. Additional items are now 6 mos past kitchen completion 

  Customer Answer

  Date: 10/03/2023

  photos of kitchen timeline, 12 weeks for completion. Well last quoted 4 weeks. Additional items are now 6 mos past kitchen completion 

  Customer Answer

  Date: 10/31/2023

  We have received zero communication from **** **********************. We have hired subs he used to complete his unfinished work. As of today 10/31/23 we have paid ******* out of pocket for his unfinished work to be completed. We are asking for a check from Mr. ********************** as a refund for $7,300.00 for his work that has been paid for yet unfinished for a year.

   

   

   

  Business Response

  Date: 11/02/2023

   

  Unfortunately, this is not true. ***************** herself stated that in the message that they are using finish carpenters that I spoke to personally to provide a price estimate to complete the work. The finish ********* never reached out to me and provided me a price estimate, so I assumed he was not interested in doing the job. I have already contacted 2 other finish carpenters to have them provide an estimate. Neither *****************, nor the finish ********* let me know what was being done, even though I requested to be informed before moving forward. The price charged by the finish ********* has nothing to do with the estimate Fowler Quality Construction provided. Fowler Quality construction's estimate for install all the baseboards, trim and doors was $9,000 with materials in total. Fowler Quality Construction purchased all the baseboards and trim materials and installed all the baseboards and trim except for the pantry door trim, 3 pieces of trim on 3 doors upstairs and baseboards in 2 upstairs closets. The office in the basement baseboards and trim were not included in the estimate. In addition, 14 of the 17 doors were in the garage and painted. The total amount left in the estimate of work to finish was purchasing 3 more doors, installing 17 doors and finishing the small amount of baseboards and ***** door trim to install and painting. That price in the estimate was $2,500.00. I want to finish this matter, so I agree to return $2,500.00 and bring a conclusion to this matter. Work should have never been started without informing Fowler Quality Construction of the estimate. Fowler Quality Construction is absolutely not responsible for the additional cost of the project. 

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20285457
  
  I am rejecting this response because: 2500 does not cover even half of our costs to complete the items **** Fowler has already been paid to finish.

  1. Paint alone for trim and doors is *******.  He had some of the doors painted then left them in the garage for 11 months stacked together with cardboard therefore they have to be sanded and repainted. See photos.  Quote includes baseboards for entire house, why would we exclude a home office?

  2. Drywall repair is still needed, and final paint of all drywall repair areas (see photos)

  3. Labor cost is now over *******, 8 days of work.  Additional repair patching has to be done on doors because **** ordered the wrong door to fit our current. (see photos)

  4. 5 additional doors he owes us for is ****** (text confirmation attached)

  **** has been saying since May this would all be completed within 2 weeks and a trim ********* would complete it.  He has never followed through with any of it.  He also has been saying for months that he was waiting on a delivery date of trim.  Turn around time is 1 week!  The upstairs trim and doors was supposed to be completed 1 year ago. No excuse for that kind of delay.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/06/2023

  additional photos for response 

  Customer Answer

  Date: 11/06/2023

  photos of additional work needed due to incorrect door measurements by **** Fowler along with proof of false promises or work and him owing ** for 5 additional doors we have paid for.  He has been fully paid for a job not complete. 

  Business Response

  Date: 12/12/2023

  
         After reviewing the original estimate provided, unfortunately, it was low in price for the scope of work. Also, as I mentioned in my last 2 answers to *****************, I requested that the finish trim ********* provide me an estimate before any work was started. I received no estimate or notification from the trim ********* or ***************** that work was started. As I mentioned in my last response to *****************, there was $2,500 left in the original estimate for the final baseboard, trim, doors install and painting. If I would have been provided an estimate as required, I would have done a change order first with the ***************** to approve the additional cost. 
         I went back and reviewed the original estimate and found additional jobs completed that were not addressed and paid for. Here is the list of additional items. 
  1. The estimate for the fireplace was for stackable stone on the front face and ***************** changed to large stone of 3 different sizes with corners and on all 3 sides. A large change from the original estimate.
  2. Enlarging the pantry did not expect the interior wall to have 2 waterlines that had to be relocated which took an additional 2 days of work. 
  3. I completely installed the dryer vent hookup for the dryer and ***************** wanted the dryer vent to run under the laundry room floor to the vent. I disassembled the finished dryer vent piping and relocated it under the laundry room floor, closed in the pipe with a framed box and drywall. Finished it, textured it and painted it. 
  4. I installed the ** mounting bracket on the fireplace which included drilling holes into the new stone and anchoring the bracket to fireplace. 
  5. Installed an arched pantry instead of a standard door as was estimated. This took more labor and time for framing and install. 
  6. The original estimate was for 6 panel doors that were priced for $90.00 a door for the 17 doors. ***************** chose doors that were $150.00 a piece that I worked into the budget which increased the price. 

  This additional items are well over the cost of $2,500 of the remaining balance left for the trim work. Since no estimate or notification was given before the work was started or during the work and the cost of the additional projects completed ***************** is fully aware of, I am not responsible for the additional cost the finish trim ********* charged. This matter is closed., 

   

  
  

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20285457
  

  I am rejecting this response because the items listed by **** below as "extra work" we paid for in full.  Please see attached revised quote including all items listed that we paid for.  We paid an extra $10,775 in extra costs due to project increases. The remainder of the work to finish the job, we paid out of pocket to complete on ****'s behalf and was as all completed by his former sub contractors.  We are asking for reimbursement of the following and have receipts of payment:
  Due to ************** - $11,620, plus material attached 
  Drywall repair - $1500 (poorly done job originally done by **** and his sub and had to be corrected)
  Labor and materials for remaining door trim, baseboard trim, door install and patching of incorrectly ordered ***************** Fowler - $6320 (completed by ***** former trim ********* and we paid him out of pocket)
  Paint  - all remaining baseboard trim, door trim, drywall repair area - $3800.00 (completed by ****'s former painters)

   

  1. The estimate for the fireplace was for stackable stone on the front face and ***************** changed to large stone of 3 different sizes with corners and on all 3 sides. A large change from the original estimate. We paid an extra 1300 on 4/13/23 to ********************* for additional stone work labor and we paid for material directly to stone company.
  2. Enlarging the pantry did not expect the interior wall to have 2 waterlines that had to be relocated which took an additional 2 days of work. We paid an extra $1200 to **** Fowler on 4/25/23 for pantry extension and labor 
  3. I completely installed the dryer vent hookup for the dryer and ***************** wanted the dryer vent to run under the laundry room floor to the vent. I disassembled the finished dryer vent piping and relocated it under the laundry room floor, closed in the pipe with a framed box and drywall. Finished it, textured it and painted it. We painted the laundry room wall, dryer and washer relocation was included in bid.  **** had to relocate the vent a 2nd time due to he ran it along an exterior garage wall by mistake and that was not properly installed as discussed.
  4. I installed the ** mounting bracket on the fireplace which included drilling holes into the new stone and anchoring the bracket to fireplace. **** offered to complete it as part of project to avoid damage to newly placed stone.
  5. Installed an arched pantry instead of a standard door as was estimated. This took more labor and time for framing and install. Please see bid, arched door listed under laundry room included.
  6. The original estimate was for 6 panel doors that were priced for $90.00 a door for the 17 doors. ***************** chose doors that were $150.00 a piece that I worked into the budget which increased the price. We paid for material, Check on 11/3/22 to **** Fowler for $13,600 for deposit and materials. **** purchased incorrect doors for existing door frame which WE PAID for.

  If this is not resolved through BBB this round, **** has left us no choice but to pursue legal action to recoup our owed losses and damages.

  Business Response

  Date: 12/21/2023

  The bottom line is the baseboard, trim, doors, and painting were an estimate for the work to complete. As I mentioned repeatedly, I was never informed of the additional cost. If I had been, I would have done a change order for the ***************** to agree to the price first. ***************** agreed to the price with the finish trim ********* and ******* without letting me know anything, so she is completely responsible for the additional cost. ***************** knows that it is unreasonable to think there is legal action to take for an estimate for a project. Especially since she had no communication with me about the cost of the work. 
  Regarding the $1,600 ***************** paid for the pantry. She knows this price was for enlarging the pantry with framing, drywall install and finishing, moving the electrical, painting and a standard door install. The waterlines that had to be relocated were not discovered until after ****************** began and this was absolutely additional work. 
  Regarding the relocation of the dryer vent piping. It was completely installed correctly the first time and we were to the point of framing the piping in with a soffit box when ***************** wanted to redirect the piping under the laundry room floor. The relocating was additional work for the project.
  Regarding the fireplace, ***************** did pay an additional $1,500 for the fireplace work, but this is no way covered the price of installing 3 different size large stones on all 3 sides of the fireplace. Any custom fireplace installer would agree that this was a $8,000.00 custom fireplace that was built and finished. 
  There are no funds to be returned for these reasons. 

  Customer Answer

  Date: 01/10/2024

  Complaint: 20285457
  
  I am rejecting this response because the items listed by ************** as "extra work" we paid for in full.  **** continued to be dishonest and say the work would be completed for MONTHS then continuously lied about material already ordered and delivery date (confirmed no material was ever ordered with supply company) and sub showing up.  His trim ********* tried to reach him multiple times and will confirm that, with no response from ****.  He felt bad we were left in the situation and offered to complete it for us.

  Please see attached revised quote including all items listed that we paid for.  We paid an extra $10,775 in extra costs due to project increases. The remainder of the work to finish the job, we paid out of pocket to complete on ****'s behalf and was as all completed by his former sub contractors.  We are asking for reimbursement of the following and have receipts of payment:
  Due to ************** - $11,620, plus material attached 
  Drywall repair - $1500 (poorly done job originally done by **** and his sub and had to be corrected)
  Labor and materials for remaining door trim, baseboard trim, door install and patching of incorrectly ordered ***************** Fowler - $6320 (completed by ***** former trim ********* and we paid him out of pocket)
  Paint  - all remaining baseboard trim, door trim, drywall repair area - $3800.00 (completed by ****'s former painters)
  
  1. The estimate for the fireplace was for stackable stone on the front face and ***************** changed to large stone of 3 different sizes with corners and on all 3 sides. A large change from the original estimate. We paid an extra 1300 on 4/13/23 to ********************* for additional stone work labor and we paid for material directly to stone company.
  2. Enlarging the pantry did not expect the interior wall to have 2 waterlines that had to be relocated which took an additional 2 days of work. We paid an extra $1200 to **** Fowler on 4/25/23 for pantry extension and labor 
  3. I completely installed the dryer vent hookup for the dryer and ***************** wanted the dryer vent to run under the laundry room floor to the vent. I disassembled the finished dryer vent piping and relocated it under the laundry room floor, closed in the pipe with a framed box and drywall. Finished it, textured it and painted it. We painted the laundry room wall, dryer and washer relocation was included in bid.  **** had to relocate the vent a 2nd time due to he ran it along an exterior garage wall by mistake and that was not properly installed as discussed.
  4. I installed the ** mounting bracket on the fireplace which included drilling holes into the new stone and anchoring the bracket to fireplace. **** offered to complete it as part of project to avoid damage to newly placed stone.
  5. Installed an arched pantry instead of a standard door as was estimated. This took more labor and time for framing and install. Please see bid, arched door listed under laundry room included.
  6. The original estimate was for 6 panel doors that were priced for $90.00 a door for the 17 doors. ***************** chose doors that were $150.00 a piece that I worked into the budget which increased the price. We paid for material, Check on 11/3/22 to **** Fowler for $13,600 for deposit and materials. **** purchased incorrect doors for existing door frame which WE PAID for.
  If this is not resolved through BBB this round, **** has left us no choice but to pursue legal action to recoup our owed losses and damages.

   
  Attached Files/Documents
   Mrs. ****** estimate-2.docx - estimate with increase costs of project
   Mrs. ****** estimate.docx - original estimate
   OEEPA-es9231107134638.pdf - additional material paid by ****** to complete the job
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 01/11/2024

  **** Fowler just paid ****** 3k for completing another job he was fired from, he in return is responsible for payment of charged work to complete our job to ****** also. 

  Customer Answer

  Date: 01/29/2024

  We are rejecting because the issue is simple, Mr. ********************** provided a signed contract for completion of this project and items listed out.  He failed to complete those items and walked away from the job and continued to lie about it being completed and material ordered.  After over 6 months we were forced to hire his subs a trim *********, ******* and ********* to fix the issue and to complete the remaining work.  We are asking Mr. ********************** to pay us back for that work since he was paid for it and did not complete it.  All receipts and work orders have been provided totalling over 9k.  We are asking for a resolution for this. 
  
  In response to Mr **********************'s attempt at making up additional costs after the job to justify not needing to pay us back.... any additional work required was put in Mr. **********************'s additional work order attached and we paid in full.
  

  
  

  Business Response

  Date: 02/27/2024

  Hello,

   

  I am writing in response to ******************* reply. As I have mentioned repeatedly, I was never contracted by ***************** or the finish trim ********* to discuss the final details of the work being completed or discuss the final costs. If I had been contacted, I would have immediately required a change order be completed for the additional costs that was incurred for the completion of the door installation, painting and other items since the estimate was below the cost to finish. As I have mentioned repeatedly, there is no contract for this job. I provided an estimate for the work to be completed and many parts of the project went over the estimated cost. For example, the additional work done to the fireplace went over the estimated price and ***************** paid that amount. In addition, the pantry size went over the estimate cost and ***************** paid that amount. The door and trim install went over price and if given the opportunity to know that cost, I would have required ***************** to approve those costs FIRST before proceeding, but I was never contacted by either of them. The estimate provided for the doors, baseboards and trim materials and install was used for the install of all the baseboards in the first and second level of the house and the door casing trim as well as the purchase of those materials and 12 doors that were the correct doors and used by *****************. The hinge location was the problem with the doors, and they did not match the existing hinge location which the finish trim ********* apparently fixed. For this reason, my company is not responsible for the extra cost for the project. As I mentioned, if I would have been informed at any time the additional cost, I absolutely would have completed a change order and required ***************** to sign and agree to the additional cost FIRST before moving forward. I never walked away from the job. I am the one who contacted the finish trim ********* and scheduled him to give an estimate to complete the job which I never received. An estimate was given, not a contract, and the price changed on many different parts of the project as the doors and trim install did. Those costs are the responsibility of the homeowner, as the additional cost of the fireplace was, the pantry, the extra work of the demolition, and others. This should bring an end to this matter and how can my company be held responsible for costs I didnt agree to or was given the opportunity to do a change order with ***************** before moving forward. It cant.

   

   

         

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 20285457
  
  I am rejecting this response because:

  Mr Fowler walked away from completing a job he was already paid for.  For months he told us he had ordered remaining material we had paid him for and would complete the trim work and doors he was contracted to complete.  We have 20 plus text messages and attached email of his intent and obligation to complete the items he was already paid to complete.  After months of being lied to and no response from **** to us or the trim ********* we had no other choice but to complete the items and pursue reimbursement after.  It was well beyond any reasonable delay to complete the job and was obvious **** had moved on to other projects and had no intention to finish.  Based on online complaints he has done this to other homeowners. Additional items completed (fireplace and pantry) are a mute point, the change of order was provided and we paid in full for those items, that case is closed.  We are asking **** to pay back 7k of work he did not complete and additional subcontractors had to be paid to complete.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/26/2024

  Hello, 

        As I have mentioned on multiple occasions, Mrs. Maupin agreed with the trim carpenter to pay his cost to have the doors installed and final 3 pieces of trim to be installed. I was never contacted by Mrs. Maupin to let me know that the trim carpenter had even began the project and in addition, I was never communicated with the price of the work to be completed. I have the record of the 5 messages I sent to the trim carpenter to provide me an estimate before starting the door and final trim install and he never provided me an estimate. Therefore, Mrs. Maupin approved the cost on her own and it is her responsibility to pay those cost for the work completed. As I mentioned before, if I would have been given the estimate of the work, I would have immediately let Mrs. Maupin know of the additional cost of the work and got her approval for that additional cost before moving forward. However, I was never given that opportunity and Mrs. Maupin accepted the trim carpenters estimate and finished the project without my knowledge. Therefore, there are no grounds for arbitration since Mrs. Maupin accepted the trim carpenters cost and approved it without any communication with me. 

  Business Response

  Date: 04/18/2024

  Hello, 

       As I have mentioned multiple times, there are no grounds for arbitration of this matter since Mrs. Maupin agreed to the price for the finish trim carpenter to install the doors without any communication with my company. I sent repeated messages to the finish trim carpenter, that I have saved, for an estimate to complete the work and never received a reply. He made an agreement directly with Mrs. Maupin and she agreed to the price and paid him. Any additional work completed was completed by Mrs. Maupin without any communication with my company so she accepted the cost. My company has completely closed this matter for these reasons. 

  Customer Answer

  Date: 04/18/2024

   
  
  Complaint: 20285457
  
  
  
  I am rejecting this response because: again Mike is being dishonest and after providing mounds of proof of him lying for months that the job was going to be completed, he walked away and we were forced to pay his subs for work he was already paid to complete. He has provided no offer for payment back and until he does so this case is not resolved.

  
  
  
  Sincerely,
  
  
  
  Amanda Maupin

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 4/13/2022 I ********************* signed a contract on behalf of *********** Ministries with Fowler quality construction, to construct a 40 x 16 foot detached garage. The total cost was quoted at $49,863.69. To date $17.500 has been paid to contractor. All I have is the building permit, DESC plans, structural engineer drawings, and a silt fence. The contractor has terminated the contract after numerous lies about why he could not begin the construction phase and I have no garage! Please see his attached estimate and receipt to view all of the discrepancies. He has paid himself $7500 which is more than the estimate for the entire job! He owes us a credit of $1794.30 as is listed. Plus he is way over budget for the civil engineering, which I doubt was actually the amount paid for that! **** Fowler is a liar and a thief! He owes us a refund of at least $9000 so we can hire someone else to complete this job that he has failed to complete!

  Business Response

  Date: 11/30/2022

  To start, Mr. and *************** are wonderful people and I regret that my company could not complete their project for them. Never once did I lie or steal anything from them. I spent over 80 hours working on their project over a 6 month period. I completed with the architect, engineers, building department and their HOA all the work involved and got their building, engineering and zoning permit approved and completed. However, Mr. and *************** feel I shouldnt be paid a dime for my services and want a full refund. So, to resolve the matter, I agreed to give a full refund of $8,000 to the Frosts even though I have over 80 hours in their project. I have given them every paid receipt from the service professionals involved and never were the prices different from the receipts. 
      It is important to mention that multiple issues developed during this project that justified termination of contract. First, in ******* Mr. *** *************** let me know they were putting their house on the market to sell, which it still is, due to the problems with both their neighbors. They informed me to stop the whole process and that they werent going to build the garage. They put an offer in on a new house and the owner didnt except the offer. At that moment, I should have terminated the contract, however 6 weeks later they said their house didnt sell so they wanted to build the garage again. 
  Second issue is that now their next door neighbor has put a law suit against them about building the garage. Their neighbors lawyer contacted me directly and told me there would be legal consequences against my company if I built the garage before they finished their lawsuit. This is one of the main reasons as well why I terminated the contract. 

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will consider this matter resolved when a bankers cheque for the full amount of $8000,00 is paid  to life Centre Ministries at the end of December 2022. I further wish to state that ******************************* has been paid $1,294.30 for his services. There has never been a lawsuit brought against us or **** Fowler at anytime. 
  
  Sincerely,
  *********************