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Business Profile

RV Repair

Overall RV LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, August 13, 2024, at 10am I took our 2013 ************************************. We wanted to get an estimate to have the radio and power window switch repaired through our warranty company (Open Road **, part of *******************************************) per policy# VIS02984424). ****** "****" ****** looked over the ** and said he would get an estimate to me. His secretary and Mom, *******, said she would need my signature on her phone to authorize them to perform the work. The screen did not work so she scribbled on the phone. I drove the ** away and have never seen **** or ******* since. I received the estimate ($4,675.93) via email that same day. I spoke with ******* numerous times (September 4, 10, 19, Oct 8, 15, 16) to arrange a time for the repairs. I was told at various times the parts were not in, ****** kids were sick, and **** was sick. Eventually my calls appeared to have been blocked or were simply being ignored.We took our ** to ********* ** in **** for the same repairs and other things on Monday, December 30, 2024. Our Service Consultant is ****** ********. On Monday, January 20, 2025, ****** contacted me and said that the warranty company would not cover the radio or power window repair because it had already been fixed on September 4, 2024, by Overall RV. I contacted the warranty company and told them the work was never performed. They advised I could either have Overall RV reimburse the warranty company or have them perform the work. There was no answer at Overall RV. The warranty company sent me a copy of the Invoice ($3,874.05). I had never seen the Invoice and can only assume the signature is the scribble ******* made. I never signed that the work had been ************ of Thursday, January 30, 2025 the work has not been performed, which we no longer desire, and the money has not been returned to the warranty company.

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