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Business Profile

Spa

Lemongrass Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to sign up to sell and they refuse to sign anyone from my household due to my wife being an old consultant.

    Business Response

    Date: 01/03/2023

    Lemongrass Spa Products, LLC is a direct selling company who offers skincare and makeup products.  In the attached document, Lemongrass Policies and Procedures, Section 15.2.3 Voluntary Termination states:  "A Consultant will only be allowed to enroll a maximum of two (2) times in their lifetime." 

    The complainant or a member of the complainant's household has attempted to become a consultant of five different occasions: June 29, 2015, June 8, 2017, February 25, 2018, November 17, 2022 and December 10, 2022.  This type of behavior is known as "kit-napping" in the industry.  It's when individuals sign up to be a consultant, receive their kit of products at a deep discount and then do little or no business.  The result is a losing proposition for the Company, which is why a lifetime limit of two enrollments has been implemented.

    Each Consultant is an independent contractor and not an employee and Lemongrass Spa Products is within its rights to exercise discretion in determining with whom it will enter into an Agreement.  The complaint is without merit.

    *********************

    President, Lemongrass Spa Products, LLC

Lemongrass Spa is NOT a BBB Accredited Business.

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