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Business Profile

Apartments

Skyview Condominiums

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is that I am having immense difficulty getting my security deposit . My boyfriend and I moved into Skyview Apartments November 2023 and moved out end of October 2024. Our security deposit was $1000, nothing was deducted from security deposit related to damage, but utilities were taken out, resulting in what should have been a reimbursement around $650. We have not been able to get this money back. It is a long and story so I will attempt to simplify it below:1. Moved out end of Oct 2023 2. Did not receive a security deposit check, until the end of the year, the check was for $500. I did not deposit this to my bank because it was not the full amount I should have received back. 3. Disputed this, called emailed, sat in the office, after at least 2 dozen calls and a couple trips to the office, by February 4th we received an additional check for about $160. Did not deposit this check yet because my bank told me I needed to deposit it in person in ************, so I wanted until I got home early March. 4. On Jan 10th, once we received confirmation that we would receive additional $160 we attempted to mobile deposit the original check for $500, mobile deposit didnt work. 5. ************** deposit didnt work, we went to the issuing bank in pueblo, ** to cash the $500 check on Feb 3rd. Bank was not able to deposit it because it was "flagged" because of the mobile deposit attempt. 6. Called the office on Feb 4th, requested a new check for $500 be issued, was told they are waiting to hear from corporate about when. 7. After multiple phone calls, was told $500 check would be sent to ** address the first week of March. 8. March 11: Called the office because haven't received the check yet. I was told they provided another $159 check by mistake. Was told by the latest I will be sent the $500 by March 18th. 9. March 18: $159 check I deposited was "Stopped payment". Called office and they did not send $500 check yet, requested replacement $159 check.

    Business Response

    Date: 04/09/2025

    Hello,

    We did receive the email that Miss ****** did file a complaint with the Better Business Bureau in regard to how long it took for her to receive her security deposit. However, as of Tuesday the 8th of April at 4:02 PM she received the remaining deposit check. Please let us know if there is anything we need to do to close this out. 

    Thank you,

    **** ******


    Customer Answer

    Date: 04/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received the security deposit last week. 

    Sincerely,

    ***** ******

Skyview Condominiums is NOT a BBB Accredited Business.

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