Complaints
This profile includes complaints for Pueblo Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally address an issue with the handling of my account closure request and the resulting fees. In December of last year, as I was preparing to move out of state, I contacted your institution to request that my account be closed. Despite my request, the account was not closed, and I was informed during subsequent calls that I would need to visit the branch in person to complete the closure, which was not feasible given my ************* the time of my original request, the account was in good standing. However, a charge was allowed to go through, causing the balance to go negative by $4. Since then, fees have continued to accrue, leading to a balance exceeding $100. The account has now been closed, but only after these fees were applied, which I believe is unjust, as the account should have been closed when I first requested it.
Business Response
Date: 10/03/2024
Please see attached.
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