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Business Profile

Garbage Removal

A Global Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 20, 2024 I called A Global Disposal to restart **************** which had stopped briefly because of financial reasons. They took my payment over the phone for ***** ace said they would have a new can out to me by Friday February 23, 2024. I never received the can so I called Monday 2-26-2023 Ave the last that scared the phone said it was her fault that she had forgotten to do something with the order ace she'd get a cab out that Friday 3-1. once again it didn't happen. I called Monday 3-4 left a message no answer I called Tuesday 3-5 left a message and got a call back where I was told I was getting a refund because they couldn't take me as a customer after over a year if service because of past issues. There's never been any issues to my knowledge. They pick up the trash Monday morning I don't see them. I asked for clarification or to speak with the manager and was refused. Now I'm almost a month behind on trash. I want to know what the reason was.

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for services 4/1/23 to 6/30/23 $***** check # ***** bi- weekly services. Company didn't pick up trash on 5/22/23. Called the company and would not come until the following pick up date asked for credit from ***** stated no and canceled the service. Called the company 6 times and still have to received any refund for 2 dates of services.

  • Initial Complaint

    Date:10/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using Global Disposal for about a year. Up until this month I have never had an issue with them. This month they charged my account twice. When I called to talk with them ***** answered the phone and I was met with very rude comments about how she was aware of this issue due to a man calling in and telling her. (no one in my family called for my address). I have been waiting 3 weeks for this refund. I have called once a week. When I called on 10/13 I was told they would refund it to my card. I called again on 10/24 and was told the same thing. That it was an issue with my card or bank. I called and spoke with my bank. There was no pending refunds. I called today on 10/27 and was told that there was a check in the mail. After I asked why there was a check in the mail she said because that is how we refund your charge. When I questioned that she then changed the story again and told me is was my bank that was the issue. When I told her that I had spoke with my bank and there was no pending refunds. She then told me that it was due to their credit companies issues. I asked to speak with anyone else she told me no. I asked her for the owners name and she told me no. I asked to speak with the owner and she told me no. I asked her to have the owner call me and she told me no. This not how you treat people especially people who are paying for services from your company. ***** has sent me my "reciepts" of the refund but yet there is no money in my account. I have offered to bring down my bank statements so they can see that it has not been deposited.

A Global Disposal is NOT a BBB Accredited Business.

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