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Business Profile

Online Retailer

Glerc Bikes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my bike July 16th. Fed Ex explains only a label was made and since then there hasn't been any updates. I have reached out to Glerc twice in email and ******** messenger to find out when the bike will ship out and why it hasn't? I have not had any response. I am concerned the company is no longer active? I already paid for my bike.

  • Initial Complaint

    Date:04/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two bikes from their company back in October, and by March both brake accessories from both bikes broke my husband attempted to fix them but he showed me they were literally broken. By that time I emailed the company letting them know about the situation and even added pictures as they suggest and I received an automated message that they received my email and would get back to me mind you its April 12 and I have yet to hear anything back. They state theres warranty on the bikes btw. Anyhow I ran across they Instagram page so I decide to message them and I do get a response. This person addressed me as honey???? I took screenshot of the whole conversation because it seemed like they were going to help me but ended up telling me that they did get back to me before and I told them yes with an automated message not with an actual solution to my problem and they stopped responding after that I took screenshots because they wrote: -It has been a long time, but it also supports the warranty for quality problems- Long time???? 5 months??? So if it supports the warranty why isnt the company doing anything about it? My daughters have not been able to ride their bicycles for a month

    Business Response

    Date: 04/19/2024

    Dear BBB and Francheska,

    The attachment is the screenshot of the email we sent to each other.
    The problem has been solved already. We will ship the replacements to Francheska today.

    As you can see, we first received the customer response at March 17th, by our official email address, **********************************.
    We have contacted the technician and replied the bike problem at the first time, at March 18th.
    ************** suggest that the brake problem can be fixed by customer, and we attached a picture to make it more clear.
    And we point out that if the problem didn't be solved by this method, we will be more than willing to help customer solve the problem.
    After then, we didn't heard back from the customer, we thought that the problem has been solved.
    We must admit that it is our fault for not keep on following the progress.

    Then Our official Ins received the message at April 13th, Saturday.
    Please note that our PR replied at 8:33 am, April 15th, Monday, the minute that we were at work, and forwarded the customer response to the customer service.
    We have emailed the customer to solve the problem for him/her.
    Due to the time difference, it usually takes a day for customer response.
    We have not received the email from the customer at April 16th, so we emailed the third time, and changed the email address to *********************.
    Meanwhile our PR was contacting the customer on ins.

    The customer replied our email at April 16th.
    We replied and promised that we will ship the new brakes for customer as soon as possible.
    And the replacements have been prepared from the factory today, we will ship them by ********** immediately.

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 9, 2023 we ordered a bicycle from this company. The bikes are being advertised as shipping within 1 business day. On December 20, 2023, our in stock bicycle still had not shipped. We reached out, and then they told us it has shipped. Today is December 26, 2023 and Fed Ex still has still yet to recieve the item from Glerc to begin shipping. We have made multiple attempts to contact the business with no resolution or help.

    Business Response

    Date: 05/13/2024

    Good Morning,
    Thank you for your response.

    This customer has contacted us on March 5th, we have replied and refunded the costs for her.
    Please see the screenshot in the attachment.

    Thank you for patience!
    If you have any further question, please feel free to communicate with us.
    Wishing you a wonderful day ahead!

    Sincerely,
    Glerc

Glerc Bikes is NOT a BBB Accredited Business.

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