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Business Profile

Property Management

Keystone Property Management

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Marti M

    Date: 04/18/2024

    Marti M

    Date: 04/18/2024

    DO NOT rent from them! They kept my $1300 deposit and want $3300 more claiming my service dog destroyed the carpet. I moved out a month early and turned in the keys. They went in and did renovations on my utilities. When I called to ask about it, I was told "How did you even know we were in there?" That question alone shows they were trying to pull one over. They took a week to come fix my hot water heater when it went out and a week and a half to fix the smoke detector. When I called on the smoke detector they said, "just unplug it until we can get there to fix it." Having a son, if there was a fire I was scared and went and stayed at my parents' place until it was fixed because that is a safety issue. I fixed the holes in the wall that I did and the tenant before me and they are mad because they were not professionally done. When they came and did an inspection, they said all was good and now they are claiming an overwhelming urine smell in the home.

    Keystone Property Management

    Date: 04/22/2024

    This review was left by a previous tenant who is unhappy with their Security Deposit Settlement. The tenant was charged for replacing the carpet and painting in the rental. The carpet needed replacing due to the excessive damage caused by her animal and the unit needed to be painted because the tenant used the wrong paint color in multiple rooms. Even though the animal was an **** the tenant is obligated to fix any damage caused by the animal. The tenant broke their lease and was obligated to pay rent/utilities until the end of the lease or until a new tenant moved in. Since the carpet and painting had to be done due to their negligence and actions, the home was not able to be immediately advertised. Once the required rehabilitation was completed, the home was rented within one week. As far as the water heater and smoke alarms stories are concerned, these are false. All work orders were done in a timely manner, in fact, the tenant renewed the lease after these occurrences. We have responded to all communications from this tenant. We have supplied pictures of the damage and copies of the invoices paid.

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