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Business Profile

Security

HomeSync Security LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Contract is dated to start on 12/22. The service agreement also at the top states 12/22. They are trying to charge me another month of service as provided documents for the month of December. When I asked a local attorney they said to reach out to you first since this amount is so small. They stated that they have to go by what the contract is dated and sign at for the service to be started as well as it is recorded started on 12/22. This entire service was poor. Installation was a mess, employees would not show up on there schedule time arranged with me. They would show up when I was not home or communicated so the system was never worked on when there was issues-- I was ignored a lot when I had questions or would be told that their system cant work bc of my connection when I was told at the time of install my modem would of worked just fine. I became so frustrated that I just left it as is with no intent to keep the service-- I was waiting until a month before just as this contract states to make sure it was cancelled-- To my Suprise they are not going off of what was on the contract which is misleading me as a client-

HomeSync Security LLC is NOT a BBB Accredited Business.

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