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Business Profile

Shoe Repair

Pro Deal Resoles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

Complaints

This profile includes complaints for Pro Deal Resoles's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pro Deal Resoles has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website lists a 6 week turn around and it's been 10 weeks. I have called and left multiple messages for an update on the completion of the job but have not heard anything. I've emailed and reached out to their social media. I just want an update on when the shoes will be finished.

      Business Response

      Date: 01/26/2024

      Hello-Responding to complaint from customer ********************* on 1/23/24.

      Customer was notified by email on 1/23/24 of the order status.

      The completed order was shipped today, 1/26/24, and the customer was notified by email today and provided a ************* ************** tracking number for the package.

      To clarify, the order was completed in 9 weeks (order/package received from customer on 11/22/23).

      Thank you, let me know if you need anything further on my end.

      Benet Stricca

      Pro Deal Resoles

    • Initial Complaint

      Date:04/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent four pairs of climbing shoes to Pro Deal Resoles (delivery confirmed Feb 18th, 2023 via **** tracking) and pro-paid $146.00 for repairs. The shoes made it there and no effort has been made by Pro Deal Resoles to 1) return calls, 2) confirm service for the shoes, or 3) respond to any form of communication to set expectations of a return delivery date for the shoes. At this point, I believe Pro Deal Resoles to be a scam. I am out close to $750 because of this (4 x $150 shoes + $146.00 repaid fee). The owner(s) of this business should be arrested for online thievery.

      Business Response

      Date: 04/10/2023

      Situation has been resolved with the customer. Full refund was issued and items returned on 4/10/23.

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 20, 2022 I sent two pairs of climbing shoes to Pro Deal Resoles for resoling. I paid a $41 deposit. I have sent at least 10 text messages, several emails, and over 10 voice mails requesting an update on the status and whereabouts of my shoes. Not a single message has received a response. The order ID from the online payment is 2SS60988MN877464P.

    Pro Deal Resoles is NOT a BBB Accredited Business.

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