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Business Profile

Vehicle Wraps

Cruzer Signs & Vehicle Wraps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Wraps.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Cruzer signs and wraps on 1/26/2023. We paid $9434.25 which was 75% down. Our company was invited to the **** and on 2/17/2023 we asked him to please hurry with the bus as it needed to leave by 3/5/2023 for **. He was asked if there was an additional amount we can pay to guarantee it would be done and with superior material. He charged us an additional $4069 and guaranteed the time frame and quality. He did not complete the work and what he has done is very poor quality. He was paid an additional $11,309.25 75% down on other equipment to wrap. He is refusing to refund money for workhe has not done.

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/7/2022 I hired Cruzer signs to replace the face of the sign for my business and to replace the outdated lighting with new LED lighting. I was told the estimated time for completion was 3 weeks. The project was not completed in this time frame ************ telling me the lights were on back order and caused a delay. I contacted him again in August which he replied to on 8/22/2022 telling me that he estimated an additional 2 weeks from that date to get the lighting in. He did not replace the lighting however he did replace the sign face around this time. I contacted him to let him know that the new lighting was not working, at the time I was not aware that he simply did not replace it, he told me at that time that I reached out to him that the supplier sent the wrong color of lighting so it was sent back to be corrected. I contacted him in September asking for a refund and he told me he can not refund the money because there is a no return policy on electrical items. The lighting to this day 12/29/2022 has not been sent to ************ according to him but he will no longer return my calls, emails, or text messages. His 3 week timeline is not coming close to 10 months and still not complete.

Cruzer Signs & Vehicle Wraps is NOT a BBB Accredited Business.

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