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Business Profile

Resort

Beaver Meadows Resort Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 2nd night of our stay we found 3 bugs in my daughters bed. Upon further investigation we found another 3 on the curtain and wall in that bedroom and 3 more down in the living room on the wall/ceiling. I reached out to my brother who was staying in the condo next to mine and he advised I call the emergency phone number, ************. Which I did and it went straight to voicemail. I hung up and called back again and left a voicemail to call me as we have found bugs in our condo and left my name and phone number. I called once more to see if someone would answer and no one did, nor did I receive a call back. The time of all this was around 12am June 1/June 2. Very upsetting way to end the night of my birthday. Thankfully with my brother staying next door he was able to let my daughters and I stay with him and his family in their condo as they had not seen any bugs in their unit. My sister who was getting married at the resort on Sunday afternoon text the owner ****, who replied they were not bed bugs but mountain bugs that do not like being inside. I talked to Young, the general manager, and he was trying to help calm me saying they would have the bugs examined to see what they were as it was to be reported to the government. But they never asked for the bugs we had and I met **** by the wedding venue and she repeatedly kept telling me they were not bed bugs but mountain bugs that don't like to be inside. I stated we would have them examined and find out. They did give me a new condo for the last night of my stay. Upon returning home we have reached out to a bed bug expert and an exterminator both said the bugs we found were in fact bed bugs in our unit. I have emailed the resort and have nor received any response.

    Business Response

    Date: 07/17/2024

    I did respond to the guest, please see attached email.

    Our ************************ inspected the unit and reviewed all the pictures and confirmed there were no bed bugs in the unit.

    Customer Answer

    Date: 07/21/2024

    I am not satisfied but would like to just call it a day on this complaint.  She is rude but did refund me a small portion so will deal with that. I just hope no one else should have the same experience or worse get bitten by bed bugs or take them home with them.

    Customer Answer

    Date: 07/21/2024

    Complaint: 21834318

    I am rejecting this response because:

    I do not agree with **** but would like to just close this out as I am really over her and would like to move on and forget this experience. I hope no one else should have the same experience as my daughters and I did.


    Regards,

    *************************

  • Initial Complaint

    Date:04/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract was made 4 months after initial deposit was made. Contract stated 7 days to cancel and receive full refund amount. Owner stated 2-3 weeks to receive refund and that has not happened after 6 weeks. Made numerous contacts to the owner and was told to wait and wait. Still haven’t received a check for the refund.

Beaver Meadows Resort Ranch is NOT a BBB Accredited Business.

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