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Business Profile

Heating and Air Conditioning

A-1 Heating & Cooling, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Technicians that work for this company are great. They are knowledgeable and friendly. The people scheduling appointments are incompetent. Phones are rarely answers necessitating texting or emailing. They have yet to respond to a single text or email. No one has shown up twice now for service appointments. When called about no one showing up today (to install a whole house steam humidifier) we were told it was "our fault" because yesterday we did not confirm, by text, the appointment. We were never told about text confirmations & if no repsponse they will not come. Prior, they had called to confirm appointments. This AM no one called to asked if we were cancelling the appointment. This AM when we saw the text about confirming, we texted back immediately. I was told they did not ready any texts this AM so they did not see our reply. When I complained about our appointment being cancelled with no call, we were told it was because they had not been to our house since last November so we were not "regular customers". They've been here at least twice since last November the last time being just a few weeks ago. We have talked to them numerous times over the last few weeks (when someone would actually answer the phone). As far as not being "regular customers", on 2/2/2025 we paid them $588 to join as members of their A-1 Family Advantage 12 month program. We paid $588 because we have 2 furnaces and 1 AC unit. We did get a $132 discount on our last service 2/28/2025. When I spoke to ************ today, there was no apology or offer to reschedule our service appointment. I want a refund of our A-1 Family Advantage payment. I will accept a return of $456 (our $588 payment minus the one time $132 discount for being members) though they really ought to reimburse the entire $588 for the inconvenience they have caused us. The people answering their phones and scheduling are totally incompetent and also have lied to us (long story-no room to explain).

    Customer Answer

    Date: 03/25/2025

    This is in regards to complaint #********.  I wish to withdraw this complaint sent only a short while ago.  We surprisingly spoke to someone who is trying to rememdy the situation and take care of it.

     

    Thanks

     

    *** *****

A-1 Heating & Cooling, Inc is BBB Accredited.

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