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Business Profile

Gun Store

Salida Gunshop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18007245

    I am rejecting this response because:

    Sincerely,

    ***************************

    I did not think the gun shop would take responsibility, Their so-called gunsmith of 40yrs is also a LIAR the only place this damage could occur is when he was taking it apart to pack the rifle in a smaller box. Why would they even consider taking a customer's 150 yr. old rifle apart.  I am also going to write my comments on their web-site.  U P S did not damage the rifle Salida Gunshop did!

    Thank you for your help

    ***************************

    Business Response

    Date: 09/16/2022

    ****************** is unwilling to be helped in this situation. 

    We offered to file a claim with *** as the musket left our shop without any damage and was packaged well as all our shipments do.

    The gunsmith we have on staff has 40yrs of gunsmithing experience and is very credible. He wouldn't take something apart and not mention if something had broke during the process.

    The complaintant on the other hand put the musket back together with glue. Also to note he wasn't accepting of the true facts and became accusitory to our shop name and gunsmith. The photos taken were a representation of after he attempted to put the rifle together and not immediately after he received the shipment. Which leaves the question did the pieces actually break off during shipping or did this all happen after the complaintant attempt to put the musket back together?

    After all this we have attempted to make this customer happy, but he has refused any attempt of rectifying the situation. He pretty much stated he was going to file a complaint and that was the end of the story. 

    The email attached confirms the statement above. "He's right, we're wrong" in his mind.

Salida Gunshop is NOT a BBB Accredited Business.

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