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Business Profile

Tobacco Store

Chili Heads Glass & Vape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I go in to this business now for the last two years and they have a *** inside their store, they are refusing any credit or debit card transactions they make the customers use the *** before purchasing any products and I believe it is for the reason of tax invasion, I drove an extra hour to do business with them but am unable to use my card or pull cash from their *** and then it just hit me that it's all setup for tax invasion.

    Business Response

    Date: 02/29/2024

    This is a frivolous complaint about not accepting credit cards which we stopped accepting in 2017. We are not required to accept credit cards and do not because the credit card processing companies do not process credit cards for dispensaries. We are a head shop but the credit card processing companies consider us in same industry as a marijuanna dispensary. Even if US-based credit card processors would process for us, we are not required to use their services by any law or measure. Please remove this low brow complaint from a very unintelligent person who thinks a head shop is required to accept his credit cards on command. We, nor any private person or business is not required to produce a credit card scanner for him. His accusation about "tax invasion" makes no sense is ridiculous and we pay a lot of taxes, nor is BBB the **** Please remove the complaint.

Chili Heads Glass & Vape is NOT a BBB Accredited Business.

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