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Business Profile

Property Management

Wildernest Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The management company of an apartment I rented for several years told me the owner of the unit did not want me to repair the walls and withheld almost $900 from my security deposit - they lied, misled me, and have no right to keep that portion of my security deposit.

    Business Response

    Date: 06/05/2023

    Wildernest Leasing has been in business for nearly 30 years. Annually, we process and reconcile roughly 60 security deposits. We have not had any disputes I can recall since at least 2018 regarding our security deposit reconciliation process since I have been involved. We take our fiduciary responsibility as holders of the security deposit for the benefits of tenants and the owners we serve very seriously. We have a strong track record of fair and accurate accounting with no disputes.

    Mr. Greenbaum and his son lived in one of our apartments from 2019-2023.  The requested to end their lease term early which we accommodated. Upon vacating the premises, there were extensive amounts of large molly bolt holes in every wall as well as drywall anchors and screws. Mr. Greenbaum emailed our company prior to vacating and requested some paint to clean the walls. We advised that the owner of this property did not want tenants painting the walls as the workmanship is not professional and it and it can cause more work. At no point did Mr. Greenbaum discuss repairing holes. After the move out inspection, it was determined a few walls would need to be completely repainted after the repairs due to the number of patches. We requested from our outside maintenance company to repair the following: Left bedroom- numerous large holes and marks on the wall. Right bedroom- many large holes from molly bolts in the walls. Hallway-screws in the wall. Living room- large holes and marks on the wall. Whiteboard left bolted on the wall. The repair was billed for 7.5 hours as well as supplies and totaled $907.87. We sent many pictures to document the condition to Mr. Greenbaum and feel the cost was fairly billed from the maintenance company. I have attached just a few photos of a portion of the holes left in the walls.

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