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Business Profile

Sporting Goods Wholesale

Big Agnes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Wholesale.

Complaints

This profile includes complaints for Big Agnes's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Agnes has 2 locations, listed below.

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    • Big Agnes

      2620 S Copper Frontage Rd Unit 1 Steamboat Spr, CO 80487-4977

    • Big Agnes

      735 Oak Street PO Box 773072 Steamboat Springs, CO 80487

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      from: Pan Do <****************************> via ******************************** 
      to: Better Business Bureau <*************************************************************************>
      date: Apr 23, 2025, 10:15 AM
      subject: Re: You have a New Message from BBB Regarding Complaint #********

      I settled with this company even though I lost $70 on the deal. Thankyou for your time.

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a long history of buying tents from big Agnes and find their products of excellent quality. There were two items I bought last year which were on their extended product line. They were unsatisfactory and I received a credit of $648.02 dated June 21, 2023. The case number is 982628.
      When I try to utilize this credit to buy a tent that was on sale, they refused to let me use the credit on a sale item and told me I had to pay the retail price. Nothing like this was told to me at the onset of my transactions with them. I also could not find any evidence of this stipulation in the communications between us. The item I wanted to buy, was the. Copper spur5 tent, since the copper spur for was sold out till the fall. The interactions with customer service were rude & demeaning. The products manager was at best less than helpful. I'm asking that day. Allow me to use the credit on sale items as well because putting items on sale is a decision they make. Mine was a transaction that was financial and a year ago. I was not warned about this. I asked that they provide me with the copper spur five or four ASAP that should be covered by my credit. Either that or refund my credit monetarily.

      Business Response

      Date: 07/11/2023

      as of 7/11/2023 this customer has used their credit in full - reference #S653311 - on the requested item of a Copper Spur HV UL 5. 

    Big Agnes is NOT a BBB Accredited Business.

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