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Business Profile

Fishing Guide

Steamboat Fishing Adventures

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steamboat Fishing Adventures and I spoke on Friday afternoon, March 17, 2023 at 3:55 pm regarding an ice fishing tour to be done on Monday morning, March 20, 2023. Time and place were agreed upon as 9:00 am at the Stagecoach Reservoir Main Marina parking lot. We purchased one day fishing licenses as required and then paid an entrance fee to Stagecoach State Park that morning, which was the last day of our stay in Steamboat Springs. The company failed to show up or notify us that the tour would be cancelled.

    We remained at the park for over an hour and a half waiting for them to arrive and even left the park to attempt to contact them as there was no cellular service in the park. Those, both phone and text, went unanswered until 11:37 am at which time their staff left us a message that we would have to reschedule. We attempted to call them later that afternoon in which the phone went straight to voicemail.

    Again, their staff called on March 21, 2023 at 4:00 pm to apologize for staffing shortages leading to "cancellation of trips." I was on a flight from Dallas to Pensacola on our way home at the time.

    At this point, I am requesting a refund of our park access and state fishing licenses for the failure of Steamboat Fishing Adventures to live up to their end of the agreement. The total for this is $48.02, the cost of two licenses and park access.

    I emailed this request to them on Wednesday, March 22, 2023 at 10:52 am. At the time of writing this, Tuesday, April 18, 2023 at 1:42 pm, I have not heard from Steamboat Fishing Adventures.

    Business Response

    Date: 05/16/2023

    from: Steamboat Fishing Adventures <[email protected]>
    to: Clay Andersen <[email protected]>
    date: May 16, 2023, 11:06 AM
    subject: Re: BBB Complaint ID 19951623

    We did unfortunately run into a issue with staff towards the end of the season. I did the best that I could to take care of clients towards the end while we dealt with the unfortunate circumstances. My book keeper was helping me reschedule trips and I unfortunately did not catch wind of the refund requested from this particular party. I would like to refund them 100% as well as offer them a free trip on us next time they are in the valley. Please let me know where to send the check and to whom and I will gladly do so. Again, I would also like to offer them a free fishing trip when they are back in the valley. I am sorry for the inconvenience as it was a very unfortunate circumstance that  became out of my control. 
    --
    Brady Wettlaufer
    970-819-3561 [email protected]
    steamboatfishingadventures.com

    Customer Answer

    Date: 05/16/2023

    Better Business Bureau:



    I have reviewed the response made by the business, and find that this resolution is satisfactory to me should they refund the money as requested..




    Regards,



    Randy Sears

Steamboat Fishing Adventures is NOT a BBB Accredited Business.

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