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Business Profile

Department Stores

Sears Hometown Store-- Sterling, CO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,

    We purchased our dryer from Sears just a few months ago. Not more than 4 months after the purchase the dryer is no longer working. There is no heat but it will run. So we found that this is most likely the drying sensor. The dryer is still within the manufacture warranty by several months.

    We then called the number on the dryer and spoke with multiple representatives. We have been hung up on, told that we had an appointment when we didn’t, told that it was escalated, told that we could get a replacement sent, told that you could send a part…. Well NONE of that is true. After MONTHS of calls, we have been informed that since we live in a remote area there is no one to come look at the dryer, even though it is in warranty for another few months! We have been attempting to resolve this for over 3 months.

    The customer service of this whole situation has been awful. We have a large family and the cost of a laundry mat adds up quick. We have attempted to resolve this with emails, calls and escalation requests. As it stands our family had to purchase a used dryer to get us through this whole situation. We have had nothing but false promises and no resolutions. We purchased the dryer which came with a warranty that is not being upheld. All that we are asking for is the services that were guaranteed as a warrant be upheld.

Sears Hometown Store-- Sterling, CO is NOT a BBB Accredited Business.

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