Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a church. In February, we received a phone call from our "toner vendor", which ended up actually being someone from CORPORATE WAREHOUSE SUPPLY. They are NOT our toner vendor, but acted as if they were, we have never had business with this company. Somehow they even knew what kind of copier we had. They told us the prices were going up and they were going to be sending a toner. When the box arrived we put it on the shelf with our other toner. That same day we received an invoice for $519.85. Toner is nowhere close to that price so we opened the box to find a used toner, out of the plastic wrapper. We did not respond to the invoice because at that point we knew it was a scam. They continue to call and email us multiple times per week. One of their solutions is for us to ship back the toner but they say it has to be in perfect condition (which we can't do because what they sent us was used). Lately we have researched and found others that have fallen for this same scam. We have threatened with a lawsuit but they still continue to harass us. We ask that they cease and desist immediately.

  Business Response

  Date: 07/13/2025

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  July 13, 2025
  *********** S
  Resolutions Consultant
  Dear *********** S:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  Corporate Warehouse Supply (***) contacted the customer on 2/10/25 with a cold sales call, during which ******* ******, who identified herself as the authorized purchasing agent, placed the order. On 2/12/25, another call was made by *** to verify that the customer still wanted the product, and to check the shipping and billing address. We were given the email address to use for billing purposes.   The customer was told where the merchandise was coming from and how much it would cost. The merchandise was shipped on 2/12/25 and delivered on 2/17/25.
  We called the customer on 2/20/25 to make sure she received the product and the invoice. She said she did receive everything but when asked when the invoice would be paid, she said she could get the product cheaper elsewhere but made no request to return the product.  She made no mention of the toner being used. To be clear, *** does not ship used toner. *** only ships OEM products. Had she requested a return during that call, it would have been well within our 30-day return window. But instead, the customer told our agent not to contact her again and hung up on our agent. In an effort to resolve this, on 4/28/25, *** did send an email asking for payment or return of the product. We never heard back from the Complainant and then we received this BBB complaint.  To be clear, at no time did the customer request a return authorization nor did she mention that the toner was damaged or used.  
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our ********s are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  After an initial sale is completed, *** has a second ******** call the purchaser to confirm that they understand that *** is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** ******** to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** ******** knows, and as our ******** contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our ********s adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referred to in the complaint do not occur at ***. 
  We are very sorry that the complaint was generated.  If the Complainant had requested a return authorization within the 30-day window, we would have gladly accepted our product back and would have cancelled the invoice.
  To ensure customer satisfaction, we have cancelled the invoice, *****.
  We will remove the customer from our database in order to avoid further contact.  
  There was no money paid, and there is no money owed on this invoice. We consider this matter closed. We have provided several return authorizations to the customer If the Complainant wants to respond in kind, we will still accept return of our product, used or not.  
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:05/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the end of March 2025, a newer employee in our Building Department received a call from a man telling her that the toner prices would be going up soon. The man made her believe that they were our normal supplier because they listed the make and model of the copier and made it appear like it was a routine courtesy to call. She agreed to have them send the toner. On May 12th I received the invoice in the mail and knew that we have a contract and do not pay for toner. I emailed the company at that time and let them know that I would pay for shipping but would be returning their $500 toner that usually only costs $90. A *** emailed me back and stated that it was past the 30 day return period. Had they of sent the invoice with the toner we would have been aware of the situation and been able to return. This company is a total scam and using information from company to trick people.

  Business Response

  Date: 06/18/2025

  Tell us whyCorporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  April 9, 2025
  *********** S
  Resolutions Consultant
  
  Dear *********** S
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  On 3/19/25, Corporate Warehouse Supply (***) contacted ****** ******, who identified herself as the authorized purchasing agent for the copier.,During this cold sales call, Ms. ****** placed the order.  On 3/24/25, another call was made by *** to verify that she still wanted the product. Ms. ****** was told where the merchandise was coming from and how much it would cost. The invoice was mailed on 3/27/25 and the shipment was delivered on 3/28/25
  . *** called Ms. ****** on 4/1/25 to make sure she received the product and the invoice. She confirmed that she had received everything and that payment would be made within 30 days. On 5/14/25, *** received an email from the Complainant requesting a return of the toner. We responded that it was past our 30-day return period. Our company name was given during both calls before shipment as well as during the call after delivery, in which ********* stated she had her order of toner as well as the invoice. We informed the Complainant that we called after the delivery on 4/1/25, Ms. ************ stated that she had received her toner as well as her invoice. If she failed to forward this invoice to you that is not something we can ignore. These toners are consumable and fragile, and we do not accept returns after *********************************************** ****** told us she had. Also, for the record, the complaint is marked as a contract dispute. We do not engage in contracts, and this customer is not under contract with ***. We then told the Complainant that the invoice is still due and payable.
  On 6/2/25, after not receiving payment, *** sent a past due notice. Then on 6/5/25 we received this BBB complaint. On 6/9/25 the Complainant emailed us that the check has been mailed. We received payment on 6/9/25  
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our ********s are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  After an initial sale is completed, *** has a second ******** call the purchaser to confirm that they understand that *** is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** ******** to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** ******** knows, and as our ******** contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our ********s adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations,referenced in the Complaint, do not occur at ***. Statements such as ************ is a total scam are unwarranted and unsupported.
  We consider this matter closed with the receipt of the payment on 6/9/25, and we will remove the office from our sales list to prevent any future shipments.   
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         .

• Initial Complaint

  Date:03/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company contacted me earlier this month regarding our account and stating the toner we order was undergoing a price increase. The company led me to believe this was our normal toner supplier calling however they called from a withheld line. I was told that they were sending out a toner prior to the price increase happening, and I agreed to receive it based on my belief they were our regular supplier. AT NO TIME during this phone call did they make me aware this was a sales call and they were a third party company trying to get our account. I received the toner and upon reviewing the invoice, I noticed it came from *** Our supplies ship from **, where we are located. I repacked the toner and gave it back to *** the following day marked RTS. An employee called me this morning asking if we received the toner. Upon telling him they are not our supplier and I returned the toner, he got audibly irritated with me and stated we checked with you to prevent this issue on our sales call. He then informed me we will be receiving a restocking fee bill. The company will need to remove the restocking fee, as they are not our regular supplier and they did not make it clear to me over the original phone call that it was a sales call. They portrayed themselves as our regular toner supplier, and are using these shady business practices on many other municipalities as well, according to the reviews on the BBB.

  Business Response

  Date: 04/09/2025

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  April 9, 2025
  *********** S
  Resolutions Consultant
  
  Dear *********** S, :
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  Corporate Warehouse Supply (***) contacted the Complainant on 3/14/25 with a cold sales call, during which the Complainant placed the order. On 3/17/25, another call was made by *** to verify that the Complainant still wanted the product. The customer was told where the merchandise was coming from and how much it would cost. The invoice was mailed on 3/18/25 and the shipment was delivered on 3/20/25.
  We called the Complainant on 3/25/25 to make sure she received the product and the invoice. She said she did but did not want it and already gave the shipment back to *** as a return to sender. Unfortunately, *** lost the shipment and the product was never received back in our warehouse.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our ********s are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  After an initial sale is completed, *** has a second ******** call the purchaser to confirm that they understand that *** is the seller, to confirm the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** ******** to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** ******** knows, and as our ******** contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our ********s adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations,referenced in the Complaint, do not occur at ***. 
  We are very sorry that the complaint was generated.
  We will remove the customer from our database to ensure there is no more contact. We have cancelled the invoice, and voided any other charges.  
  There was no money paid, and there is no money owed on this invoice, and we consider this matter closed.   
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22776960
  
  I am rejecting this response because:

  The information provided to you from Corporate Warehouse is inaccurate.  

  I will attach all correspondance leading up to them sending the pre-paid shipping label.  Beginning back in October, when this mess began, we told them we did not approve them sending us the toner and that we were contracted through ******** for toner.  When it arrived our Office Professional sent a message back stating it wasn't even the correct toner that randomly showed up and it wouldn't even work on our machine and that she would send it back.  They refused a shipping label.  Through all messages of correspondance, you can see they refused to send a shipping label and stated the product could not be returned and we needed to pay the invoice.  During the past four months, my office professionals in all 4 offices have received calls asking what type of copy machine we have trying to do the same scam.  They all have direction to hang up immediately.  I have personally spoken to ***** on the phone in which he screamed at me and told me that I was stealing from his company.  When you call, it also says that the conversation will be recorded.  We asked for a copy of the recording when he spoke with our Office professional that he claims approved him shipping the toner and he said they don't record the messages and that they don't save them and he didn't have access to them to send to me.  He told me that BBB has always sided with them on any issue they have had in the past.  I'm assuming since I finally contacted you and the very next morning we had a shipping label to return their product that was not ordered, and we returned it and they stated that we no longer owed them anything, that most people just drop the case because they don't want to have to deal with them any longer.  However, I do not like scam artists and believe this company needs investigated so no other companies have to continue to be harassed and effected by their false invoices and information.  Please read through the email correspondance attached to see the full extent of this scam.
  
  Sincerely,
  
  ****** *****

  t take this shipment back because there was a restocking fee. We emailed the company stating we would not be paying the invoice because we did not order the toner. They want to charge a restocking fee to accept it back. They will not send us a paid shipping label to return the product and keep calling and threatening employees at all of our offices stating we are stealing from them. We continue receiving calls and invoices threatening to turn us into collections if not paid within 10 days. I have notified them that if they continue harassing us, I will get our legal team involved. I would be happy to return the product we did not ask for if they send us a pre-paid shipping lablel, but other than that, I do not want them to contact our offices again.

  Business Response

  Date: 01/15/2025

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  January 15, 2025                                                                                                                                
  
  Dear BBB:
  I have received your email regarding ID: ********, and have read the complaint. Please consider this as our response.
  Corporate Warehouse Supply (***) contacted ****** *****,who is not the Complainant on 9/19/24 with a sales call, during which she placed the order. She  was told where the merchandise was coming from, Corporate Warehouse Supply, and how much it would cost. On 9/24/24, another *** *** contacted her and went over all the info with her again to verify the order. The shipment was delivered on 9/27/24, and the invoice was emailed on 9/30/24 to the email address that was given to *** when the order was placed, for billing purposes. On 10/1/24, *** received an email requesting a return label basically saying she ordered by mistake.   Since it was well within our 30-day return period, we authorized a return and emailed the pre-paid return label that same day. On 12/5/24, *** sent the Complainant a past due notice, after waiting 8 weeks and not receiving the toner back, or payment, as agreed.  On 1/6/25, we emailed an invoice to try and get a response, to no avail.  Then we received this BBB complaint on 1/7/25.  On 1/13/25, after some back and forth with the customer, we finally received the toner back in our warehouse.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  When an initial sale is made, *** confirms with the authorized purchaser that they understand that *** is the seller, obtains the purchase order, if needed, quotes the purchase price, and verifies the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading ***resentations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or mis***resenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in ***eat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the mis***resentations,referenced in the Complaint do not occur at ***.
  We are very sorry that the complaint was generated. *** will remove the customer from our database to avoid any further contact.  We have cancelled the invoice. No money was paid, and no money is owed. We consider this matter closed as of the date of the return of our product, 1/13/25.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  

  Customer Answer

  Date: 04/08/2025

  Hello, my name is ****** *****.  I wanted to reach out to the BBB once again to let you know that Corporate Warehouse has started calling our offices again asking to update our copier information.  They called the office in ******, ** today around 10:30am and asked to update the copier information.  When our Office Professional asked to repeat what company they were with, they hung up.  I just wanted to update this complaint since the resolution was that they stop contacting our offices and that is no longer happening.

   

  Thank you,

  ****** *****

  Wildcat District Director

  Community Vitality

  Office: ************

  Cell:************

  
  

  Business Response

  Date: 04/12/2025

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  April 12, 2025
  *********** S, Resolutions, Consultant
  
  
  
  Dear *********** S:
  I have received your email regarding ID ******** and have read the complaint. Please consider this as our response.
  According to the complaint, Corporate Warehouse Supply (***)contacted one of the Complainants offices in ******, ** by our lead team.  There was no order generated, and no product was shipped. Going forward, even if the Complainant were to wind up ordering by mistake, we have flagged this company in our database as to not receive any shipments from ****
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  When an initial sale is made, *** confirms with the authorized purchaser that they understand that *** is the seller, obtains the purchase order, if needed, quotes the purchase price, and verifies the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge. In fact the only reason the Complainant knew that it was *** calling them is that *** fully identifies itself at the beginning of each phone call.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency.
  We are very sorry that the complaint was generated. No money was paid, and no money is owed. We consider this matter to be closed.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 22776960
  
  I am rejecting this response because:

  In the initial complaint filed with the BBB it was stated that part of the business resolution was that they would no longer contact any of our offices.  I want our offices taken off their caller list completely. If they are able to flag our company as "no not ship" anything to, they should be able to take us off their calling list now and into the future.   Any further calls from this business will be filed with an attorney for harassment.  We have a contracted vendor for our copier needs and no longer want this company contacting us.

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/03/2025

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  May 3, 2025
  *********** S, Resolutions, Consultant
  
  
  
  Dear Sir:
  I have received your email regarding ID ******** and have read the most recent rejection, dated 4/28/25.  Please consider this as our response.
  According to the rejection, Corporate Warehouse Supply (CWS)contacted one of the Complainants offices. There was no order generated, and no product was shipped. However, in this rejection, the Complainant stated that ***, in its initial response, said the resolution was that they stop contacting our offices  this is a misrepresentation of what I actually said. What I stated, and you can check it out, was *** will remove the customer from our database to avoid further contact Not a big deal, but the Complainants version makes it sound as if CWS was aware of more locations besides the ************,** location, from the initial complaint. The Complainant never informed us that there was more than one location. So based on our knowledge of the two different locations, CWS has only made one phone call total since January
  We are very sorry for the inconvenience, and we are working in good faith to find a way to figure out how to delete the different locations from our lead database. Our customer database is much easier to work with because it is active, and we can flag customers , add notes, etc. whereas the lead database is basically analog and has limited capabilities. It turns out that it is much easier to block an incoming call than an outgoing call, which I would suggest the Complainant try if she is not comfortable informing us of all her office names, addresses and phone numbers. Or maybe there is a key word such as Wildcat on every office that we could use to pull up all the locations.
  
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  Tell us why here...

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 3, 2024, Corporate Warehouse Supply (CWS) contacted our office regarding purchasing replacement toner for our copier. During the call, the representative implied they were our regular supplier by saying they needed to verify contact information. The initial caller mentioned the need to check supply availability and informed us that a shipping manager would follow up the next day. Subsequently, we received the delivery from ****The representative discussed pricing only in terms of stating that prices would soon increase, suggesting it would be advantageous to order promptly. An order was placed on December 3, 2024, and shipped on December 4, 2024, as noted on the packing list and invoice.Upon receiving the invoice, we discovered a charge of $519.85 for one unit of black copier toner. This significantly exceeds our typical cost for the same toner, which is approximately $70. We contacted the customer service number provided on the invoice to request a return address to return the product. Despite being within the 30-day return window, the customer service representative denied our return request.Our experience with this company seems to mirror many of the other complaints filed with BBB. We wish to return the product and not be contacted by this company in the future.

  Business Response

  Date: 12/21/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  December 21, 2024
  Dear *********** S, Resolutions Consultant:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  As a strict policy, Corporate Warehouse Supply (***)only corresponds with individuals who identify themselves as the authorized purchasing agent for their company.   
  On 12/2/24, *** contacted the Complainant, who stated that he was the authorized purchasing agent, and the order was placed.  He was told exactly what was being shipped to him, where it was coming from, ***, and the cost involved. The Complainant was called again on 12/3/24 to verify that he still wanted the shipment and was told all the same details as the previous call. The merchandise was shipped on 12/4/24 and was delivered on 12/6/24.  On 12/9/24,*** emailed the invoice to the Complainant at the email address provided by the Complainant during the sales call, for billing purposes.  On 12/9/24, the same day, *** received a call from the Complainant. On that call, we were told by the Complainant that he did not want the toner and wanted to return it. Normally, *** would authorize a return and issue a pre-paid return label if it is within our 30-day return window. However, some customers insist on returning on their own and that may have been the case here. At any rate, on 12/11/24, after receiving notice of the complaint, *** emailed the complainant the return authorization and return information.
  
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.   *** is incredibly concerned with customer satisfaction and the reputation of our business. 
  We have cancelled the invoice, *****. The complainant stated that he wanted to return the toner and not pay for it, so on 12/11/24, *** emailed the Complainant the return information in an attempt to retrieve our product. We consider this matter closed as of the date the merchandise is received back at our warehouse. No money was paid, and no money is owed on the invoice. 
  Per the Complainants request, we will remove the customer from our database to ensure there is no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a month ago, I received a phone call from this business. They told me that prices were increasing for toner, but they could send me some at the current price before this increase went into effect. I was under the impression at the time that they were a company contracted by the one our office uses for our copiers, so I agreed that they could send the toner. We did receive the toner, but the invoice showed that it had cost us a lot more than we usually pay. I got another phone call this past week, and the person said they were sending us a gift card "for being such great customers" along with even more toner (that we didn't order). I then realized that this company was not contracted by our office's copier company and emailed Corporate Warehouse Supply asking them to remove us as customers. As of today, they have not responded yet.

  Business Response

  Date: 11/11/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  November 11, 2024
  *********** S
  Resolutions Consultant
  Dear *********** S:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  On 10/31/24, Corporate Warehouse Supply (***) contacted the Complainant with a   phone call,during which the Complainant placed the order. The Complainant was told where the merchandise is coming from and how much it would cost. Later that same day, the Complainant sent *** an email stating that she ordered by mistake and wanted to cancel the order and not be contacted again.   *** then cancelled the order, removed the Complainant from our database, and nothing was shipped. Then, *** received this BBB complaint. *** did not contact the Complainant because she asked not to be contacted. There was no invoice generated. The invoice referenced in the complaint was from a previous order that was already resolved.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that misrepresentations do not occur at ***.    
  We are very sorry that the complaint was generated.  There was no invoice generated, there was no money paid and there is no money owed.
  We have removed the customer from our database to ensure there is no more contact, and we consider this matter closed.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  ll us why here...

• Initial Complaint

  Date:10/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a local government organization in the state of ******* and someone called one of our employees and stated that our printer toner was going to increase and asked if she would like them to send us one before the price increase. A toner was received in a Konica Minolta box (which we have a Georgia state contract with). Since we have a contract, we do not have to pay extra for toner, furthermore, if we have to pay them for a black toner it would cost $70, not $489.85. This scam company claims our employee approved the toner order. On 8/21/2024 we received an email with a QuickBooks invoice and link in the amount of $489.85. That same day we contacted our Konica Minolta ***resentative and when the *** heard the issue, mentioned that these were toner pirates. We called Corporate Warehouse Supply numerous of times with no answer. We did not order this toner and we do not have a contract with this company". Looking for a decision or advice to get this toner back to him and not have to pay this scammer out of taxpayer money.

  Business Response

  Date: 10/25/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  October 25, 2024
  Dear *********** S, Resolutions Consultant:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  As a strict policy, Corporate Warehouse Supply (***)only corresponds with individuals who identify themselves as the authorized purchasing agent for their company.   
  On 8/20/24, *** contacted the Complainant, who stated that she was the authorized purchasing agent, and the order was placed.  She was told exactly what was being shipped to her, where it was coming from, ***, and the cost involved. The Complainant was called again on 8/21/24 to verify that she still wanted the shipment and was told all of the same details as on the previous call. The merchandise was shipped on 8/22/24 and was delivered on 8/26/24. On 8/27/24, *** emailed the invoice to the Complainant at the email address provided by the Complainant during the sales call, for billing purposes.  On 8/28/24, *** called the Complainant to make sure that she received the shipment and the invoice.  On that call, we were told by the Complainant that she had received the toner and the invoice. The Complainant then stated that the invoice would be paid within 30 days. Then, on 10/16/24, *** received this BBB complaint.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***.   *** is incredibly concerned with customer satisfaction and the reputation of our business. 
  We have cancelled the invoice, *****. The complainant stated that she wanted to return the toner and not pay for it, so on 10/16/24,*** sent her a return label at our cost, in an attempt to retrieve our product.We received the product in our warehouse on 10/25/24. We consider this matter closed as of the date the merchandise was received back at our warehouse. No money was paid, and no money is owed on the invoice.  
  Per the Complainants request, we will remove the customer from our database to ensure there is no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *** ******
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************s, they are claiming there is no record of shipment and continuing to send invoices. The invoices contain a disingenuous claim of sending us to collections if payment is not received in 10 days, although we have gotten these for months so it is clear to be an empty threat to inspire fraudulent payment.

  Business Response

  Date: 08/17/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  August 17, 2024                                                                                                                                 
  ************************, Resolutions Consultant
  Dear ************************:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  Corporate Warehouse Supply (***) contacted the Complainant on 2/14/2024 with a sales call, during which the Complainant placed the order.  The Complainant was told where the merchandise was coming from, Corporate Warehouse Supply, and how much it would cost. The shipment was delivered on 2/22/24, and the invoice was mailed on that day as well.  On 2/26/24, *** received an email from the Complainant requesting a return label basically saying she ordered by mistake.   Since it was well within our 30-day return period, we authorized a return, and told the Complainant that we would send the return label by the end of business 2/28/24, which we did. On 4/18/24, *** sent the Complainant a past due notice, after waiting 6 weeks and not receiving the toner back as agreed.  We checked and found that the return label had not been used. On 5/13/24, 5/31/24 and 7/15/24,we emailed an invoice to try and get a response from the Complainant to no avail.
  On 8/12/24, the Complainant finally took our call, and she stated that she sent the toner back long ago. We told her that the label we sent her had not been used, and we asked her to provide the tracking number for the shipment she sent back.  She then hung up on our agent. *** then received this complaint.   
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  When an initial sale is made, *** confirms with the authorized purchaser that they understand that *** is the seller, obtains the purchase order, if needed, quotes the purchase price, and verifies the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the Complaint do not occur at ***. Conclusory statements such as The framing of the conversation was entirely disingenuous and after many many back and forth messages I was finally able to send it back to them are unwarranted and unsupported. .
  It seems to me that if the Complainant had returned the toner, she would have used the pre-paid *** label that we sent to her. But that label has not been used. So, if she used a different shipper, you would think that shed gladly provide us with the tracking info to resolve this long ago.
  We are very sorry that the complaint was generated. BBB requires that both parties operate in good faith to reach a resolution. *** will remove the customer from our database to avoid any further contact.  We have cancelled the invoice. No money was paid, and no money is owed. We consider this matter closed. *** welcomes the Complainant to respond in kind by returning our product.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called stating their pricing was going up and asking if we would like a printer cartridge sent out before that happened as if we regularly order from them. Sent it out and then received the bill the day after our printer contract *** was hear and stated that everything comes from them so this was a fraudulent call. We have never done business with them. I called ***eatedly from the office phone and no one would pick up and voicemail was full (not shocked). So I called from another phone and they picked up. ***** was short and rude explaining that the verify the person ordering is authorized to avoid things like this. I asked how to return it. He said to email them and they will send instructions on how to mail it back. I emailed them at the email address provided and have got nothing back. It appears this is common practice for them. It's unfortunate they are so dishonest and prey on small businesses, non-profits and churches.

  Business Response

  Date: 08/10/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  August 10, 2024
  ************************
  Resolutions Specialist
  Dear ************************:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.
  Corporate Warehouse Supply (***) contacted the Complainant on 7/17/24 with a cold sales call, during which the Complainant placed the order. The Complainant was told where the merchandise was coming from,Corporate Warehouse Supply, and how much it would cost. Another agent from *** called on 7/23/24 to go over the address and the details of the order including the price to make sure the Complainant understood the order The shipment was delivered on 7/29/24. On 7/30/24, we emailed the Complainant the invoice to the email address provided by the Complainant at the time of the sale for billing purposes. On 7/31/24, we received a call from the Complainant who stated that she ordered by mistake and would like to return the toner. On that call, since it was within our 30-day return period, we authorized a return.  The complaint was then filed that day, when we thought we were working on resolving the issue. There was some back and forth regarding the return, but we were finally able to work it out. The toner was received back in our warehouse on 8/8/24.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  When an initial sale is made, *** makes sure the purchasing agent understands that *** is the seller, confirms the purchase order, if needed, the purchase price, and the shipping address. As a result, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations referenced in the complaint do not occur at ***. Conclusory statements such as It appears this is common practice for them, and Its unfortunate they are so dishonest and prey on small businesses, non-profits and churches are unwarranted and unsupported.
  We are very sorry that the complaint was generated. We tried to accommodate the Complainant, and we feel that this complaint was unnecessary.We have cancelled the invoice. There was no money paid and there is no money owed. We consider this matter closed as of the date of the merchandise being returned to our warehouse.
  In the interest of customer satisfaction, we will remove the customer from our database to ensure there is no future contact..
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************                         
  

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was brought to my attention on 7/15/24 by our bookkeeper that we received a strange invoice totaling $579.85 for a toner from a company called "Corporate Warehouse Supply." Our printer company has a contract, so we do not get invoices like this for our toners. While I do not remember the exact date, I did remember answering a phone call and complying with a toner to be sent to our church address "before prices increased," and I was under the impression that I was speaking with our current supplier. When I contacted the phone number provided on the invoice to return this toner, the man was very rude and said that if the toner was not returned before the 25th of July and was not in the same type of packaging that it was sent in, they would not accept the return and we would owe the $579.85 bill. I immediately drove to my local post office, packaged it up in weather-protecting packaging, and gave the postal worker the address they provided: ************************************************. The postal worker had a hard time printing the label and worried that there may be something fishy with the address; each time she printed the label, it would change the address to *************** instead of "Superior." I immediately tried to call the company several times to see what needed to be done about this, but they would not answer. I sent the package and then sent them an email containing the tracking information and images of the package and label. The next morning I received a text from **************** claiming that my package could not be delivered due to incorrect address information. I drove to the post office and showed them the message and asked if we could track the package, to which the attendant informed me that they do not send messages like that and that it was a scam. He tracked my package and it was still en route. The package has been delivered and I have not heard back from them since. I looked them up on the BBB and it appears to be a recurring theme.

  Business Response

  Date: 07/21/2024

  Corporate Warehouse Supply
  **************************************************
  Superior, CO  *****
  July 21, 2024
  ************************,Resolutions Specialist
  Dear ************************:
  I have received your email regarding the complaint, ID: ************ have read the complaint. Please consider this as our response.  
  On 6/25/24, Corporate Warehouse Supply (***) contacted the Complainant, who stated that she was the authorized purchasing agent, and the order was placed.  She was told exactly what was being shipped to her, where it was coming from, ***, and the cost involved.On 6/26/24, another employee from *** contacted the Complainant to go over the address, what was being shipped and the cost involved. On 7/1/24, *** mailed the invoice to the Complainant. The merchandise was also delivered on 7/1/24. On 7/9/24, *** called the Complainant to make sure she received the shipment and the invoice.  On that call, we were told by the Complainant that she had received the toner and the invoice, and the invoice would be paid within 30 days.  On 7/15/24, *** received a call from the Complainant. She stated that she wanted to return the merchandise, since she ordered by mistake. Being that it was well within our 30 day return period, we authorized a return and offered to fax a pre-paid return label to the Complainant, at our cost, the very same day, but she insisted on returning it herself. On 7/18/24, the returned item was received back in our warehouse.
  *** operates under strict guidelines to ensure that each customer is aware of where their shipment of merchandise is coming from, and the cost involved. Our employees are required to follow a very strict sales script when calling customers. In fact, our sales script was created with the assistance of legal counsel to ensure that the scripted language was in no way misleading or untruthful.
  On every sale, we fully identify our company to ensure that the purchaser is entering into the purchase with full knowledge.
   *** requires each *** employee to sign a contract stating that they will follow the approved *** sales script and not make any false or misleading representations regarding who we are or what we are selling. As each *** employee knows, and as our employee contract states, failure to follow the *** sales script and misleading or misrepresenting our company or product will result in immediate termination.  
  ***s sales practices are honest and transparent. We take pride in our business and operate in a manner that results in repeat customers.Our employees adhere to our strict policy of honesty and transparency. We have very strict policies in place to make sure that the misrepresentations and behavior referenced in the complaint do not occur at ***. As far as the postal rep claiming that there was something fishy about our address, the town of Superior merged with Louisville at some point years ago and so some databases still have our address as **********. However, either name will work and I am surprised that the postal worker did not know that. 
  *** is incredibly concerned with customer satisfaction and the reputation of our business. We have cancelled the invoice, and consider this matter closed as of the date of the merchandise being returned to our warehouse. There was no money paid and no money is owed on the invoice. We will remove the customer from our database to ensure that there is no more contact by ***.
  If I can be of any further assistance in this matter,please feel free to contact me.
  Sincerely,
  
  
  *******************
  
  
  Customer Service Manager
  
  ************