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Business Profile

Wholesalers and Distributors

Pearl Izumi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 16th ordered two items, one item shipped one did not (Men's Attack Air Jersey - FUEGO DEPTH / XL), after 3 emails with 2 going unanswered I finally heard back on July 25th that the item was out of stock and I would be refunded, they did not give a time frame for this refund nor have I had official notice from the store the item has been refunded. The online store portal still reads that the order is partially fulfilled. Reached out again on August 1st no communication back. I feel there is a chance that I will never see the refund.

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent me a shoe that was oversized and doesn't fit, they refuse to exchange for the right size or to issue a refund. I used their size guide that was inaccurate. This is my first time shopping with this company and their customer service has been terrible.

Pearl Izumi is NOT a BBB Accredited Business.

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