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Business Profile

Computer Software Developers

PlantSnap Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for PlantSnap Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PlantSnap Inc. has 2 locations, listed below.

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    • PlantSnap Inc.

      473.5 West Colorado Telluride, CO 81435

    • PlantSnap Inc.

      PO Box 3740 Telluride, CO 81435-3740

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filing a dispute as this website does not have a support chat line or phone number to get in touch with people for billing issues. As this is a business and they bill there should be a way to do that. I have had issues with PlantSnap charging me in the past - when I reached out they advised they cannot help me only through Apple Subscription billing. My Plantsnap account was cancelled a while ago and even though I cancelled it, it renewed for a years subscription today. I'm seeking a refund from this company as last time they didn't help when I reached out and they have no customer service.

      Business Response

      Date: 08/17/2024

      Hello ****

      I am very sorry to hear about this situation.  I'd love to help any way I could and I have reveiwed your customer/purchase history and the documentation you provided.  In your customer history I saw that you started a Free 7 Day Trial of our Premiuim product on 4/21/24, the free trial converted to Paid on 4/28/24 and you were charged $19.99 by Apple for a one year Premiuim Subscription. I show that you then the following day cancelled auto-renewal on that subscription. Your status is currenty Premiuim until 4/28/25, at which time your subscription will end as we show auto-renew is off.   I do not see any other charges related to PlantSnap and the picture you sent of the charge only shows a pending charge from Apple on 8/7/24 for $19.99, and has no mention or information about PlantSnap.    Our system shows no activity reported from Apple in regards to a charge from PlantSnap on this day.  Again I am sorry for your inconvenience but at this point it does not appear that  the $19.99 pending charge on 8/7/24 is related to PlantSnap. As you mentioned in your complaint, PlantSnap never directly charges your card, we never have your card information, number or any other details about your payment method. All charges are made by Apple, through the Apple App Storee payment process, and all refunds and charge disputes must go through Apple App Store customer service. Please contact Apple to confirm if this charge ever went from Pending to Final, what compamny charged you and  what this charge is for, and if it is invalid have them refund it, normal Apple policy is a 30 day refund window so you should have no problem.  

      Regards

      PlantSnap Customer Service Team

       

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up and paid for a subscription to Plant Snap on May 6; today is still within the promised 7 day trial period, and I want to cancel, but cannot locate directions for that.

    PlantSnap Inc. is NOT a BBB Accredited Business.

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