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Business Profile

Fence Contractors

Villegas Fence, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************************************** and Contract Breach I am writing to formally express my dissatisfaction with the services provided by Villegas Fencing. In June 2024, we received a quote from Villegas Fencing for a 23-foot fence gate. However, despite our prior positive experiences with the company, this project was met with significant delays and excuses over the following months. We were repeatedly told that other projects needed to be completed first or that there were issues obtaining materials. We patiently trusted these explanations, believing in the companys integrity based on our previous relationship.However, in October 2024, after four months of being pushed off and misled, Villegas Fencing abruptly backed out of our contract. This unprofessional behavior has left us significantly behind schedule, delaying our project by not only the four months we waited but also the additional time it will now take to find a new contractor.This experience has severely damaged our trust in Villegas Fencing. We expected a higher level of commitment and honesty, especially given our history with your company. The way this situation was handled was unacceptable.I am requesting that this complaint be taken seriously, and that appropriate actions are taken to ensure future clients do not experience the same treatment. We hope this feedback helps you improve your services and client communication.

    Business Response

    Date: 12/04/2024

    I do apologize for not being able to complete this third job for you. Due to a dramatic increase in the price of the materials required for the job, I was not able to complete the job as quoted. As I did not request or receive any pre-payment for this work, I cannot provide you with the refund requested. Again, I am very sorry for the inconvenience and delay that this caused you.

Villegas Fence, LLC is BBB Accredited.

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