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Business Profile

Junk Removal

Cisneros Junk & Haul Express LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will claim to save you money provide a bid and than try to up charge you. A honest ethical company will not proceed to call text harass their customers for more money not owed. They quoted $800 for a trailer to get everything hauled away and could save us $100 by throwing all the trash bags in the apartment complex trash. I agreed to that and made sure to have **** explain the same thing on the phone to my husband. I should have received an invoice for the quote., to ensure good quality service. I just never dealt with a dishonest company before and thought the bid was fair and how nice hes going to save me money by throwing the bags in the complex and can complete the job in full the next day for $700. However the day of **** text trying to say he couldnt complete the job and would need to charge me another $350 to $400 after quoted us for the entire job. Being this was half the cost and more he originally quoted I immediately called my husband and we declined to pay a total of $1,050 for the stuff he didnt complete. As unprofessional, unethical as not completing the job in the first place he then resorted to pursue to call myself and husband texting as well to harass, intimidate and threaten us for more money is not only a dishonest company it gets worse as he than responded to our ****** reviews poorly with bullying and harassment tactics than proceeded to put fake reviews on our company account as we never provide him with any service, just as a retaliation tactic to get more money. This kind of fraud, unethical business practice should be warned and illegal for anyone or company to do!Your unwanted repeated telephone calls every day in which your only intent is to ensues, solely to harass the person a fake bill. Just trying to collect more money you never were owed is not only poor business practices, antagonistic behavior to force people to pay money you falsely claim to be owed. its disturbing a small business would to profit by *********.

    Customer Answer

    Date: 05/30/2024

    All I want if for this owner and poor business practice is to stop harassing, threatening, calling and trying to get fake money due to him. This is clearly unethical business practices and a scam company. I had to file a harasment report with ******** and ************** No he is putting fake fraudulent reviews on our company, due to the fact we were not satisfied with him quoting a job for $700 than not completing the job, he was paid but now thinks is needs $100 more because he was tryng to help us in a time of need. Not one time did we say we were in a time of need at all. These bullying tactics should be reported and that is why I'm making a complaint, I want NOTHING but **** Cisneros to leave us alone.

Cisneros Junk & Haul Express LLC is NOT a BBB Accredited Business.

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