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Business Profile

Marijuana Products

Skunked

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26, 2023, at 8:38 PM, I made a purchase of a joint for $13 after taxes and a debit card fee. Upon checking my bank statement, I discovered three transactions. One was legitimate, totaling $13, corresponding to my purchase. However, two additional charges of $2.50 each were listed, which I did not authorize or engage in.Today, on November 29, 2023, I attempted to address this issue via phone but eventually visited the business location to provide evidence. Despite the manager's awareness of the situation, they declined to resolve the issue. As a local resident, it's troubling to experience a $5 discrepancy in a $10 joint purchase after taxes. This raises concerns about how many others in our community might have been similarly affected by this dubious practice. It's imperative to take immediate action to shut down this establishment. As a local, I am deeply concerned about having dishonest businesses in our area. I possess evidence supporting my claims, and the business manager is fully aware of the situation, yet seems content with this business practice.

    Business Response

    Date: 12/12/2023

    We sincerely apologize for the inconvenience you experienced regarding the additional charges on your bank statement. We take customer concerns seriously and investigate them thoroughly. We did our best to address this issue when you visited our location and offered several options including a credit to rectify the situation immediately.

    Please understand that our debit terminals also serve as cashless ATM machines, and in some cases, banks may charge ATM fees, which are beyond our control. We always strive to provide transparency in our transactions, and were committed to resolving any discrepancies.

    We would like to work with you to resolve this matter fully. If youre willing to provide us with additional details or contact your bank to clarify the situation, wed be more than happy to assist further. Our aim is to ensure every customer has a positive experience, and we appreciate your feedback as it helps us improve our services.

    Your concerns matter to us, and well continue to investigate this issue to ensure the best possible service for our community. If you have any more information or questions, please feel free to reach out. I am a manager and am happy to speak to you about this directly, if you would not mind you can email me at **************************************. 
    Thank you for bringing this to our attention. 

    Business Response

    Date: 12/15/2023

    We take this complaint serious and have researched on our end the transaction. On 11/26/2023 the customer comes in at ****** and goes immediately to the atm and does a balance inquiry. The $2.50 charge is coming from his bank and not DNS Enterprises dba Skunked. He then proceeds to the counter to make a purchase and uses the cashless atm at the counter to make his purchase. The $2.50 charge on this transaction is also being charged from his bank, not DNS Enterprises/Skunked. I would recommend he inquire with his bank what his charges are when his uses an out of network atm. With kind regards.

     

    ***************************

    DNS Enterprises dba Skunked Owner

Skunked is NOT a BBB Accredited Business.

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