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Business Profile

Moving Services

United American Van Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has every appearance of a scam. On March 17, 2024 I secured moving services with the agreement to pay a deposit that day, a third on pick-up and the final upon delivery. I was also told I would be contacted 7 days prior to scheduled pick-up. Seven days prior I received no contact. I try contacting them the next day and they were unreachable. All the phone numbers I had were out of service and the website could not be located. The email still worked so I tried that. I was contacted back by email and text to call back. I couldn't call back right away, but expressed my concerns in a text. He called and texted several times even after I told him I couldn't call for awhile. He did text back saying he didn't know why we were concerned about the website because it was working. Before calling him back I checked the website again. It was all of sudden working, although the phone numbers were still not working. The website was completely different from before with a different email and a different number that also didn't work. I called and expressed my concerns about the non-working numbers and discrepancies in the website. He tried telling me he has no control over the website and tried redirecting it to the inventory of items. I told him I was uncomfortable and wanted to cancel the services. He quickly said ok and hung up before I even could ask for a refund.One final note, we paid the deposit by *****. After not being able to contact the company we checked our Zelle account and noticed the person we sent the money to closed their account and their contact information was no longer reachable.

    Customer Answer

    Date: 07/15/2024

    Company Name:

    United American Van Lines

    Address:

    The address was located in ********. The website is once again shutdown so I cannot find the exact address.

United American Van Lines is NOT a BBB Accredited Business.

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