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Business Profile

Pizza

Marco's Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13th 2023 I placed a order online for delivery it was changed to carry out. When I called I was placed on hold for over 30 minutes and then hung up on. When I called back and asked for a manager the man who got on the phone said his name was *** and he was the director of area operations. I was told that this wasn't his problem and hung up on. I emailed the corporate office and did a survey online. And never got any response. On May 15th I wrote a review on ******* Within a couple days there was a response for me to contact them. I got in touch with them and they apologized for the terrible service I had and said they would escalate it to the proper people. I asked for a refund again because I was charged and never received the product. On June 7th I received another apology email and again asked about a refund. They asked me for proof of purchase and I sent the confirmation email showing my order and charge. I still have not received the refund and nobody is answering me anymore. I just want my money back. The refund should be for $28.13

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pizza from Marcos pizza, initially I was told it would be delivered in 45 mins. After almost 2 hours I called. They said it would be delivered within 40 minutes they were backed up. When the pizza arrived it arrived hot, but there were pieces of card board in the pizza. I called Marcos as was told they would send another pizza, nothing ever arrived. When I called back I was told by ***** he would comp. my retire next order and make sure my money was refunded. 3 days later I noticed my card was charged and no refund was issued. I called back and talk to ***** again and was told there was an issue and I should see in within a day or two. Waited another few days, called back due to no refund, was told he would call back. I have yet to received a refund of $62.00. I thought I would go in and at least get my replacement order, was told there was nothing on file and ***** was not available. Just want my $62.00 back. Order was April 17 Order number 256 I have pictures of the cardboard if needed. They won't load to this site.

Marco's Pizza is NOT a BBB Accredited Business.

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