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Business Profile

Property Management

Pine Lakes Ranch/AMC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pine Lakes Ranch/AMC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pine Lakes Ranch/AMC has 2 locations, listed below.

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    • Pine Lakes Ranch/AMC

      10201 Riverdale Rd. Thornton, CO 80229

    • Pine Lakes Ranch/AMC

      1675 Broadway Ste 1200 Denver, CO 80202-4682

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a elderly woman who has been affected by covid during the pandemic and left me disabled due to my leg being amputated because of covid. When I was able to return home after a long hospital stay/rehabilitation center stay I started to focus on the struggle of maintaining and getting my bills under control. I got a. Hold of my leasing office and worked out a payment arrangement I managed to hey my account down all the way to **** when I made my monthly payment I was confused as to why it was not accepted when I asked the office informed me that the whole **** balance will need to be paid in whole because my payment was late. I told them I didn't have the whole **** dollars and explained why my payment was late told them that my payment had been late because of the ongoing issues of the mailbox being broken into or with them changing out the old mail boxes for new ones and not knowing which box was mine because there were no numbers to let me know which one it was and then with them keeping the mailbox keys and not letting me have them it's been hard to get my checks so i can make my payments but I included the late fees I always have and extra to pay off the previous balance like agreed upon. The lady informed me that the mailbox are continuously get broken into and it's an ongoing problem every where even at rhe other properties they own and that if I need my mailbox keys and number to where rhe box is located I needed to be down at there office. I explained it's hard for me to get around and with limited mobility to do so if I could get my daughter to pick it up or do what needs to be done. She wouldn't unless I had them put on my lease so even though my daughter didn't live with me just came to help take care of me I added her thinking it would help and resolve the problem but it didn't my mail was still not able to get through *** they filed papers for eviction I contacted the law office representative for there side worked out a deal to where if I paid for t

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