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Business Profile

Sport Club

i9 Sports North Denver CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sport Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for soccer for my toddler. Had a few questions, but they never answered their phone despite numerous attempts. They kept texting saying the kids team needed a coach still so between no coach and their lack of communication and answering any of my calls or calling me back, I asked for a refund. They actually replied to my email immediately (weird how they can reply to emails so fast but cant answer their phones!). They said no refunds, and they removed my son from his team. They didnt refund me, but removed him from a team, essentially committing fraud. I paid for him to be on a team, they removed him from the team and didnt refund me. Ive attached proof he is not on a team anymore, as well as my email to them, which they have yet to reply to. I have never dealt with such unprofessionalism.

    Business Response

    Date: 03/27/2024

    i9sports has always operated as a volunteer coaching recreational sports program. ******************* was informed of this policy through multiple emails prior to registering. Despite our efforts to communicate this policy, ******************* reached out to request a refund due to a lack of coach for her child's team.
    We explained to ******************* that refunds are not provided solely due to a lack of coach, as coaching assignments are dependent on volunteer availability. Nevertheless, at her request, we promptly processed a cancellation of her registration.
    Subsequently, ******************* expressed dissatisfaction, claiming that we were not providing her with "the services" she paid for. In response, we reiterated the services included in our program and expressed our willingness to fulfill them to the best of our ability.
    Following *********************** complaint, we made the decision to issue her a full refund and have taken measures to prevent her from registering with i9sports in the future.
    We remain committed to providing quality recreational sports experiences for all participants and appreciate your continued support of our program.
    Should you have any further questions or concerns, please feel free to reach out to us directly.
    Thank you for your understanding.

    Customer Answer

    Date: 03/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  Even though their reply continued to show their rudeness and unprofessionalism, I received my refund.  Very grateful to not deal with this business again! 

    Thanks  


     


i9 Sports North Denver CO is NOT a BBB Accredited Business.

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