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Business Profile

Storage Units

Mini U Storage -Thornton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a storage unit here for over a year. We diligently paid every single month. Then, when we went to pick up our stuff, there was water damage to our unit. Due to a leaking roof that they didnt catch and never fixed. Several valuable items, including a television, a washer, dryer, A dresser, and some bookshelves were damaged by the water. The company made no effort to compensate us for the damage that their negligence cost. They told us it was our responsibility to file a claim through our own homeowners insurance. I feel like at the very least they should cover the cost of our deductible, but no such offer was made.

    Business Response

    Date: 01/31/2025

    ******* ***** is not ,and has not , been a customer, here. Her husband was. There is no leak in the roof of his unit and there has not been. The only damage he showed me was to a tv box. It was a very minor streak. He showed nothing else. All customers are required to buy our insurance or provide proof of their own insurance. He chose to use his own , thereby tying our hands to make a claim. The damage he showed me would total $0 in damage.


    Thank you,
    **** & Dan 
    Managers

  • Initial Complaint

    Date:06/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 30, 2024 3pm $230 Paid through till July 7, 2024 Access hours are 6am to 9pm I have a storage unit while in between homes. I am a cleaning lady and communicated to them when I signed that I would be at the unit often. They said they shouldn't be a problem. Yesterday I was at my unit organizing the mess from moving, was there maybe an hour or so and the man from the office scared me because I was busy and didn't notice him or how long he had been standing in front of my unit watching me. Usually they drive a golf cart so it was unexpected. He said I'd been there too long and wanted to know why. I told him and he said it was taking me too long. Surprised, I told him I paid, my bill isn't due and that when I moved in the help I had just threw my stuff in and I needed shoes, clothes and cleaning supplies but had no idea where to look so it's taking me time since I had the time any other day I was there I didn't have the time to really look so what's the problem? He walked away mumbling and threw his hands up in the air. I left and returned briefly in the am for my work supplies but when I returned to drop it off my access code was denied and the office was closed. I had no emails, text or calls from them. They live onsite and didn't answer the door. My purse is in the unit plus its difficult carrying a vacuum around with me seeing how I don't have a vehicle at the moment. I would like access to my paid unit and reimbursement for 1 day of being locked out.

Mini U Storage -Thornton is NOT a BBB Accredited Business.

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