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Business Profile

Financial Consultants

Lars Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PURCHASED TICKETS FOR A DOOWOP SHOW IN MARCH 0F 2020 AND THE SHOW WAS CANCELLED DUE TO COVID. WHEN I REQUESTED A REFUND TEY SAID THEY WERE GOING TO RESCHEDULE. I NEVER RECEIVED NOTIFICATION OF THE SHOW BEING RESCHEDULED. WHEN I FINALLY WAS ABLE TO CONTACT THEM THEY ***** THEY RESCHEDULED THE CONCERT IN APRIL OF 2022. I NEVER RECEIVED THE NOTIFICATION AND MY HUSBAND WAS SERIOUSLY ILL AND WOULD NOT HAVE BEEN ABLE TO ATTEND EVEN IF WE WERE INFORMED. ON SEVERAL OCCASIONS I HAD REACHED OUT TO LAR ENTERPRISES BUT HAD NEVER RECEIVED A RESPONSE UNTIL DECEMBER 29, 2022 AND HE WOULD NOT SEND ME A COPY OF THE ***** SENT TO RESCHEDULE OR ANY VERIFICATION THAT THE SHOW TOOK PLACE. I AM LOOKING FOR A REFUND OF $130.00 FOR THE COST OF THE TICKETS. THIS MAY NOT BE THE RIGHT COMPANY THEIR ***** IS ************************

    Business Response

    Date: 01/09/2023

    After 3 years and after we rescheduled the show on April 22 & 23 2022 refunds are no longer available. In 2020 when the pandemic hit, we sent out an email to everyone who purchased tickets offering a reschedule dates(probably which she indicated she took) or a refund to any and all customers. We refunded over 900 tickets close to $60,000 to anyone who requested one. No questions asked and by the way it was required by all business to offer a refund back then, which we did. Below was the email we sent out immediately to everyone who purchased tickets. A follow up was sent out on June 1 2020. 

     Here is our plan

    A- KEEP YOUR TICKETS AND HAVING THE OPTION OF MOVING CLOSER(BASED ON AVAILABILITY) AT THE RESCHEDULED DATE IN 2021 OR YOU CAN USE YOUR CREDIT TO ANY OF OUR CONCERTS THIS YEAR OR NEXT. IF YOU CHOOSE THIS OPTION PLEASE EMAIL ME AT ************************ INDICATING THAT IS YOUR DECISION. BE ADVISED AT ANY TIME YOU CAN ALWAYS ASK FOR A REFUND NO QUESTIONS ASKED

    B-RECEIVE A FULL REFUND. IF YOU DECIDE YOU WOULD LIKE A REFUND I WILL NEED THIS INFORMATION:

    THE NAME OF THE PERSON WHO PURCHASED THE TICKETS

    THE EMAIL ADDRESS OF THE PERSON WHO PURCHASED THE TICKETS

    THE TELEPHONE NUMBER OF THE PERSON WHO PURCHASED THE TICKETS

    PLEASE SEND ALL YOUR INFORMATION TO THIS EMAIL ADDRESS: ******************. PLEASE ALLOW FOR 2-4 WEEKS TO RECEIVE YOUR REFUND. YOUR CREDIT WILL SHOW UP ON YOUR CREDIT CARD ACCOUNT.

    C- FOR THOSE WHO DECIDED TO CHARGED BACK WE CANNOT PROCESS A REFUND FOR YOU AT THIS TIME. UNFORTUNATELY YOU WILL HAVE TO WAIT UNTIL YOU HEAR FROM YOUR BANK.

Lars Enterprises is NOT a BBB Accredited Business.

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