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Business Profile

Blinds

Blinds Couture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ********* to Blinds Couture in November of 22. It took multiple tries to get my blinds installed as there were times when I had an appointment and nobody showed, or they did show but lost some of the blinds. The blinds that were installed are not appropriately sized for my windows and have unsightly gaps or are too long or short. I have made multiple phone calls and emails and have not received any response from the business since February. I would like the repairs and replacements promised to meC or a refund for the products.

    Business Response

    Date: 06/22/2023

    Hi *******, 

     

    Along with my personal email to you, I wanted to respond within the BBB as well.  We will make this right for you, you have our word.  

    I promise to get back to you by the end of the day on a ship date for these replacements and we will get an install/repair date scheduled. 

    Thank you,


    Amber

Blinds Couture is NOT a BBB Accredited Business.

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