Complaints

This profile includes complaints for Trimble Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trimble Inc

  10368 Westmoor Dr Westminster, CO 80021

• 

  Trimble Inc

  1515 SE Water St Ste 300 Portland, OR 97214

• 

  Trimble Inc

  935 Stewart Dr Sunnyvale, CA 94085

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/2025, Trimble deleted 89 projects from TrimbleConnect. This location data and these projects are vital to the company and without them, we are missing reporting deadlines and held up on environmental field work. Our progress is months behind where it needs to be due to this issue and the company is facing serious fines/penalties due to late reporting. The data from the missing projects took years of work to record and is irreplicable. Initially, Trimble determined that I deleted the projects on 6/4/25, which is incorrect because the date Trimble believed that the projects were deleted on was a day after I contacted their support company ****************** about the issue of missing projects (on 6/3/25). It has been over a month since this issue first occurred and we have seen no progress whatsoever from Trimble. Their team will not speak directly with our company and will only communicate through Frontier Precision, who is also not receiving much communication from Trimble. Additionally, we were informed by Frontier Precision on 7/8/25 that the projects had been restored, but when we checked to confirm, none of the aforementioned projects were present in our company's projects folder.

  Business Response

  Date: 07/14/2025

  Hello,

  We have our dev team researching the issue, a support agent will be reaching out shortly to discuss more details.

  Note: Only users can delete projects.  If we have to restore them manually it takes a long time and is done 1 by 1.

  We will work to help you get back up and running.

  Best,

  *************
  Sr. Director Support ****
  ***********, ******** **
  
  *************************************************************
  ******************************

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Trimble to sign up for their accubid program. They told me I had to pay 30 days later. I agreed thinking that I was going to be able to immediatly use the product. It took a long time to schedule a time they were available to show me how to install their product onto my computer, it should have been immediate. After it was installed I tried to use the program and could not, I had also signed up to take a class on how to use the program. The messed up thing is that when i signed up for the program they did not tell me that the first training was over a month after i purchased the product and the training. It just so happened that the week they finely had a spot for me i had a trip planned and could not do the class. Once i got home it took them another 2 months to get me into a class. I did take the class however we have been so slow since Febuary that we have not been able to afford to pay them. I called them several times to try to setup a payment plan and they would not work with me. I then called them to cancel the whole thing before i took the class and they would not let me cancel. All i want is for them to be humble human beings and help me out with a payment plan or allow me to cancel the whole thing. The class i took was also horrible. it did not even teach me how to use the estimating program. this is a classic bait and switch. they should be held accountable for their dishonesty and cheating.

  Business Response

  Date: 06/20/2025

  Hello,

  ****************************** entered a contract signed by Mr. ****** owner, with Net 30 day payment terms. The next day we emailed Mr. ***** to provide a link to schedule software installation. Mr. ***** missed the first scheduled installation with no response to our email about rescheduling for over two weeks. From there, we made multiple attempts to accommodate Mr. ****** and each time he agreed to the proposed arrangements, he later presented new reasons for being unable to meet them. This includes rescheduling his training sessions multiple times.Meanwhile, ******************************* has made no payment under the contract. During his last conversation with Trimble's Sales Manager, he used inappropriate language and demanded changes to his payment schedule. We informed him that such changes to his payment schedule would incur additional costs, which he was unwilling to accept. Unfortunately, Mr. ******* stated reasons for needing accommodations have been inconsistent across his interactions with various team members, and we have detailed records of all these communications.

  If we do not receive immediate payment under the contract, we may assign the unpaid overdue account balance to our collections agency.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to have Trimble make it noted that we canceled the subscription totheir software. Their software does not suit our needs and we had already paid$2,268. The software was not even utilized yet they renewed subscription evenwhen have email stating the Contract TERM - 12 months and contract END date idMarch 27, 2025. We have let them know numerous times that we aren't going topay thousands of dollars for a product that we have NOT used! Plus they areincreasing the price! They already canceled the subscription (see one of theemails attached) but they want us to pay $2,376 for another year. We're not goingto just give them money! They already got $2,268 from us and the service wasnever utilized. We would like to make sure that we no longer receive emails orinvoices and the account is considered paid i full and CLOSED!

  Business Response

  Date: 06/11/2025

  Hello,

  As stated on the previous duplicate compliant to the BBB see our response below:

  ****************** signed a contract with Trimble in March 2024 to purchase a 12-month subscription to Trimble software. As is standard in the software industry, our subscriptions automatically renew. The contract signed by ****************** contained a very obvious renewal clause (in bold, underlined text) that clearly stated that all subscriptions automatically renew for additional 12 month terms unless either party provides the other with notice of cancellation at least 30 days prior to the expiration of the then-current term.
  Trimble sent ****************** its standard renewal notices and ****************** did not exercise its option to cancel the subscription during the 30-day cancellation window. Accordingly, the subscription renewed for an additional 12-month term through March 2026. This renewal is enforceable under the terms and conditions accepted by *******************
  Trimble stands behind its products and is confident that our software can be successfully used in ******************* business, just as it is by many similar companies.

  We are disappointed that ****************** is not satisfied with our software and has no intent to use it. Even though the renewal is enforceable, as a concession, Trimble agrees to cancel ******************* renewal, credit any unpaid invoices, and close their account. 

  This is in process.  If you have additional questions please feel free to reach out directly.

  Best,

  JR *****
  Sr. Director Support ****
  ***********, ******** **
  ************ Direct ************ Mobile
  
  *************************************************************
  ******************************
  
  

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would like to have Trimble make it noted that we canceled the subscription to their software. Their software does not suit our needs and we had already paid $2,268. The software was not even utilized yet they renewed subscription even when have email stating the Contract TERM - ********************************** March 27, 2025. We have let them know numerous times that we aren't going to pay thousands of dollars for a product that we have NOT used! Plus they are increasing the price! They already canceled the subscription (see one of the emails attached) but they want us to pay $2,376 for another year. We're not going to just give them money! They already got $2,268 from us and the service was never utilized. We would like to make sure that we no longer receive emails or invoices and the account is considered paid i full and CLOSED!

  Business Response

  Date: 05/23/2025

  Hello,

  We are looking into the contract made with this customer and will respond in a few days with our next steps or actions.

  Best,

  JR *****
  Sr. Director Support AECO
  
  ***********, ******** **
  ************ Direct ************ Mobile
  *************************************************************
  ******************************

  Business Response

  Date: 06/02/2025

  ****************** signed a contract with Trimble in March 2024 to purchase a 12-month subscription to Trimble software. As is standard in the software industry, our subscriptions automatically renew. The contract signed by ****************** contained a very obvious renewal clause (in bold, underlined text) that clearly stated that all subscriptions automatically renew for additional 12 month terms unless either party provides the other with notice of cancellation at least 30 days prior to the expiration of the then-current term.
   
  Trimble sent ****************** its standard renewal notices and ****************** did not exercise its option to cancel the subscription during the 30-day cancellation window. Accordingly, the subscription renewed for an additional 12-month term through March 2026. This renewal is enforceable under the terms and conditions accepted by *******************
   
  Trimble stands behind its products and is confident that our software can be successfully used in ******************* business, just as it is by many similar companies. We are disappointed that ****************** is not satisfied with our software and has no intent to use it. Even though the renewal is enforceable, as a concession, Trimble agrees to cancel ******************* renewal, credit any unpaid invoices, and close their account. 
   
  Best
  JR *****
  Sr. Director Support AECO
  ************ Direct  ************ Mobile
  

  
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by email address ****************************************** offering me the opportunity to be hired as a Leadership: Remote Executive Coaching Role at Trimble Inc. I said I was interested, received a document with over 20 questions to send back which I provided as my interview. I did ask the recruiter how she got my email, no reply. Today I was given an offer letter and it all seemed very scammy. I did email the media inquiries which is your only form of contact to have my email forwarded. I just wanted you to know that people are posing to be your company.

  Business Response

  Date: 05/13/2025

  The complainant was immediately notified that the correspondence they received was a scam and did not come from Trimble or any associated company.

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against Trimble Inc. due to their failure to respond to my refund request after an auto-renewal of my subscription. Despite immediately reaching out through their specified channels and following their stated refund policy, my attempts to communicate have been consistently ignored.Upon the auto-renewal of my account, I promptly contacted Trimble via their online email form to request a refund. Receiving no response, I spent considerable time searching for additional contact methods, including direct emails and phone numbers. Despite multiple emails and voice messages, there has been no acknowledgment or reply.This lack of response has persisted for over a month, and I find it increasingly difficult to reach a resolution or even speak to a representative. This experience feels predatory, especially given the absence of viable contact methods for customer support.

  Business Response

  Date: 01/06/2025

  Hello,

  We have cancelled and refunded the subscriptions for this customer on 12/30.

  Additional Details:

  This customer submitted their initial request on 11/23 and our support team responded back on 11/25 asking a clarifying question ... Trimble never heard back and thus closed the case.

  This customer again submitted the same request on 12/30 and Trimble at that time processed the full refund for 2 Go Plans and then notified the customer via email and closed the case.

  If you have additional questions please don't hesitate to reach out with my contact details below:

  Best,

  JR *****
  Sr. Director Global Support
  
  *****************************************************************************************************
  ************ Direct     ************ Mobile
  ******************************

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of the year, I required access to the software solely for a past project. Trimble sales representative ******** ******* proposed a prepaid option, explaining that payment would only be required when I needed access. Specifically, I was informed that this was a month-to-month, prepaid arrangement, where payment at the start of each month would grant access for that month. I took steps to confirm multiple times that this was not an annual contract. The contract that I singed is a 30 days contract see attachment. However, I keep receiving invoices from the company and they mentioned I signed the yearly contract and I have to pay the full 1 year subscription amount. This is concerning, as it conflicts with the agreement initially presented to me. This change gives the impression of misrepresentation.

  Business Response

  Date: 11/19/2024

  Hello ****** ****,
  
  In response to your filing with the BBB we Trimble have the following response:
  
  As stated in both conversations and email correspondence we Trimble do not offer any 1 month subscriptions or offerings that allow you to pay for use up front and/or turn the service on at some point down the line when you need it to review past projects.  If you have this offering in writing from Trimble please provide a copy of such correspondence. 
  
  Also note in the Quote PDF document that you supplied Terms and Conditions Item 3 states MONTHLY AUTOMATIC RENEWALS. All monthly subscriptions will automatically renew for subsequent monthly terms at the then-current pricing and then-current terms stated in the renewal notice,unless
  either party provides the other with notice of cancellation prior to the expiration of the then-current term.
  
  We Trimble believe you signed a contract for Subscription with a monthly payment option that renews and bills monthly for 1 year.
  
  Further discussions can be had directly with your currently assigned Account Manager
  ******* (****) ******
  Account Executive - US ******************************** | Steel & Concrete 
  ******************************************************************* | ************ (m)
  
  Or your assigned Collector
  ***** ********
  Credit & Collections Specialist
  ******************************************************************* | ***************
  
  Best,
  Trimble

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22574102
  
  I am rejecting this response because:
  

  I am writing to address an issue regarding the terms of the contract I signed, as explained to me by your sales representative, Mr. ******** *******. Based on the information he provided, I understood that I was entering into a prepaid monthly contract. Specifically, I was informed that I would only be required to prepay for the months when I needed access to the old project. Furthermore, it was clarified multiple times during our phone conversations that the contract was not an annual agreement, but instead had a 30-day duration from the beginning of the month to its end.
  Upon reviewing the documents I signed, I found no indication or terms specifying a one-year commitment. Had the agreement been presented as an annual contract, I would not have signed it and would have reconsidered my options accordingly.
  It appears that either:
  The information provided by your sales representative was misleading, leading to a misrepresentation of the terms of the agreement; or
  There has been a retroactive change to the terms and conditions of the contract after my signing.
  
  I look forward to your prompt response to resolve this issue amicably.

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2015 I purchased Sketchup Pro 2016 for $519.40. In 2018, several core features of the software stopped working due to a contract with the previous owner ********* At that time Trimble refused to offer any constructive solution to the loss of functionality that was advertised and sold with the software. In July 2024, I needed to access files saved in the .skp format and convert them to a more usable format for work. After finding the software installer I installed the software on two computers, but the software would not activate. I reached out to Trimble support and they informed me that I can no longer activate the software. This renders a product I paid for to no longer work and there was no effort to provide similar functionality. The software was sold with a "perpetual" license. That implies that the license is "forever." If, when I bought the software it would have been presented to me that what I was buying was a $500 temporary use fee, I wouldn't have paid it. Trimble either misrepresented the product at the time of sale or materially changed the contract after the sale. First by removing functionality that was marketed and sold with the product in 2018, and again in ****************************************************************************** the end, rather than purchasing a tool I can use, I paid to use a tool for a brief period of time (2 years), which is not what was sold to me at the time of purchase. I have asked for a solution in the past and again now, and the only remedy was for me to pay more money. At this point, I either want a full refund, the software to function as designed when purchased, or a replacement of equal value.

  Business Response

  Date: 08/08/2024

  Support Leadership from Trimble has reached out to this customer ... discussed his compliant and worked together on a solution that was accepted by both parties.

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: ************************* ******************* Subject: Re: SketchUp Support Case: ******** - Technical Support Date: June 17, 2024 at 8:35 AM To: ProSupport *********************** What is the plan? Why do we have to be subjected to this torture that does NOT work!! What are you trying to SELL? I have been using sketch up for years and never had this NONSENSE... Paid all this money for nothing. Cannot even access my files.Find a simple solution with TRIMBLE or since I have nothing to do, I am going to start a CLASS ACTION SUIT for thievery.On Jun 17, 2024, at 7:08 AM, ProSupport <***********************> wrote:Hello *****,Thanks for reaching out to SketchUp Support!The SketchUp End User License Agreement (****) limits the amount of installations and authorizations for each application included in your subscription to two instances or devices. If you try to install and authorize an application on a third device or open a third instance of an application, you'll see the message you claimed.For example, installing and accessing SketchUp 2024 counts as a third instance.Just sign off (on the start window of SketchUp click on the round icon with a person in the upper right corner and click sign off) and close anything to do with SketchUp on your PC first.Then log into the *** ******************************************************* with the same email and password you use for SketchUp - the email that gives the error! Go to My Products > View Included Applications > Select SketchUp Pro and click on Manage devices > Confirm Deauthorization Then, go and open SketchUp and sign in.For detailed instructions, please see this article in our ******************************************************************** If the above doesn't work, please try the following steps exactly as described, this should get you up and running:For Mac:1) Close all instances of SketchUp and LayOut by right clicking on their icons in the dock, and clicking "Quit". Failure to complete this step will prevent these

  Business Response

  Date: 06/18/2024

  Hello,

  I have alerted a Sketchup support manager to the complaint.  He is working to reach out to this customer directly to help resolve their issues.

  Best,

  JR *****

  Sr. Director Global Support
  
  
  ************************************************* US
  ************ Direct     ************ Mobile
  
  www.trimble.com
  

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased original license June 2023 and had cancelled service through Apple. There was no notification of an impending renewal charge and Trimble's website made it difficult to navigate to understand that there was still an active subscription. Requesting cancellation of service, and refund of renewal charge of $345.

  Business Response

  Date: 06/17/2024

  Hello,

  We have created a case to request a refund for this customer.  The email communication about this has also been sent directly to the customer.

  Please contact me directly with additional questions.

  Regards,
  JR *****
  Sr. Director Global Support
  
  ************************************************* US
  ************ Direct     ************ Mobile
  
  www.trimble.com
  

  Customer Answer

  Date: 06/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************