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Business Profile

Driving Lessons

Community Driving School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed my son up for driving school, in person classes and behind the wheel package in March 2023. He attended 1 day in person. I went in early to ask the teacher to not call him by his birth name as that is in process of being changed. The teacher told me he has to use his name. I asked him to please keep it on paper but not to call it out in class. My kid was called out and ridiculed throughout class as a transgender and felt uncomfortable to return. I contacted the main office and they told me their teacher is one of the best they couldnt believe he wouldnt have handled it appropriately and are sure he did. I was at a loss for how to proceeed with management who unwilling to work with me so I let a couple months pass. I decided it is not okay to forfeit $450 and my kids right to an education as a paying customer so returned seeking an option for a refund or to manage his participation with more dignity. I asked if he could finish the 4/5 remaining classes virtually since they offer virtual classes. They told me he would have to start over and retake the first class. I asked if we could get a refund then since he isnt getting credit for what he has completed. They said no to a refund since he completed the 1st class. I asked again since he finished the first class if he could just do the four remaining and they said no. I returned in person to seek someone who might have the ability to work with me and was offered an option for my son to take classes virtually but from class one and again no refund since he received a class. Its incredibly hard to get a manger call back. my son is one month away from being eligible to get his license. He is scheduled for the ********************** lessons today and next week and for his test. I am seeking help to resolve this issue. My preference is to swap to the shorter course. Due to time passed and his age he no longer needs 30 hours and could do 4 hours online with driving. I ask the difference in cost be returned.

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