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Business Profile

Eyelash Extensions

VT Lash and Brow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Groupon. First time Ive ever used Groupon. Scheduled online with Groupon. Vendor contacted me directly, said she saw my Groupon purchase and the day I selected online was not available. I scheduled a different date and showed up to my appointment then. I noticed the Merchants posted prices are cheaper than the Groupon prices, which made me feel pretty weird. Brought it up and she nervously laughed a little. Should have left then.The merchant told me that she could not accept my Groupon voucher because it did not show on her end (but shes the one who contacted me for scheduling after my purchase of the voucher???). I showed the voucher to her on my phone. She scanned it with her phone and said it didnt accept it on her end, showing me a screen shot saying no voucher found. She charged me out of pocket and told me to contact Groupon customer support for a refund. Have been trying to contact them for over a week with absolutely no help. They have told me to contact her for a refund. Now the Groupon voucher shows it was used. I got scammed for $240. The groupon voucher was $115, in person she charged me $125. She was paid by groupon for the voucher. I have contacted her and she has blown me off and will not issue a refund of one of the payments.

    Business Response

    Date: 07/15/2022

    Dear, 

    So she bought from Groupon. Groupon charge her money, they send me email letting me know this client has booked. I reached out to her to book appointment. On the system of Groupon, i tried to redeem the voucher but its shown invalid, so its mean the system failed. So when she get on the appointment I explained to her i dont get paid from Groupon if the voucher no show on system. So in the meantime i have to get paid for what i do, i did tell her to contact Groupon, i also did contact Groupon to help her fix this. I tomd her to give it sometime for the Groupon fix it. She just no patient, hit me up calling me scammer, stealing her money. Nobody steal her money either my business or Groupon, it just a problem to deal with. Im still hearing from them. I have attached their answer with the isse. She talking rude to me, calling my business is scam. Thats really over react and mak myself and my business look bad. I keep telling her if Groupon doesnt do anything then i will give her money, its meant i did her lash for FREE. But if she keep calling my business is scam i will ask lawyer for help to protect my business from people making it look bad. 100$ is nothing to let her calling me scammer . 
    Thank you for your help. 

VT Lash and Brow is NOT a BBB Accredited Business.

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