We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Over the Top Handyman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/18/24 I contacted ***** ****** to install a free standing cast iron gas stove. Hed been recommended by Specialty Appliance in **********. I have called them to suggest they no longer recommend him. He said his charge was $95 to come out to inspect the home to see if this was something he could do and his $95 trip fee would be deducted from the charge for doing the work. He came on 11/29 and agreed to do it and I paid him $95. I said Id notify him when the stove was delivered. In December I noticed an entry on my bank statement for $950. When I notified ***** on 1/9/25 that it was delivered he didnt respond. I texted him again on 1/12 asking why I hadnt heard from him and he replied the same day that hed been busy but was still willing to install it. He never contacted me again until 1/26 asking if I want to get it installed this week. I asked that he call me. I texted him again 1/28 to see if he was coming 1/29 and he agreed to come. He said the cost would be $2077 and I wrote him a check for $1077 which he cashed on 2/3. He agreed to install it on 2/4 but ran into a problem getting the tile to put behind the stove as a heat barrier. He found out from a local fireplace store that it was essential to put tile behind it as long as it was 2 from the wall. He asked to come the next day but i had 2 workmen coming so he proposed 2/10 but never contacted me about arrival time and didnt respond to my text on 2/10 asking when he was coming until 2/11 saying he was waiting for the venting??? On 2/25 when I texted him he said things are back ordered. On 4/1 I expressed concern re no updates and he said still back ordered from manufacturer. On 4/16 my daughter called him and asked him for order # and company name. He said hed get back to her but never did. She called 2 suppliers for the manufacturer who both had venting in stock. She shared this info with him and he said hed call. No reply to 4/19 text for update

Over the Top Handyman is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.