We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hormone Replacement Therapy

Low T Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hormone Replacement Therapy.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased AND was charged for a medication; Order # ONHE9, on December 20, 2024. I received a notification the product would arrive on December 26, 2024. I went to check the status on December 28, 2024 only to discover the order was not even processed. Why? Please DO NOT use the holiday to deflect accountability AND responsibility for providing a product and service. This medication is important. Who knows how many thousands of patients are affected by your actions. Additionally, it is nearly impossible to reach anyone in "customer service" as ALL calls go straight to voicemail. When I reached out to the Low T Center it was one deflection after another. Disappointed but NOT surprised to hear the Low T Center uses Village Lane Apothecary because they are the "cheapest". ZERO oversight by this company which is also disturbing as the Low T Center hired AND pays them to complete AND provide a service. This is absolutely unacceptable. It's always one deflection after another with this Center. **** did clean up a lot. Now Corporate needs to hold Village Lane accountable.

  • Initial Complaint

    Date:01/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has largely ignored their patients since moving to a new owner. They change store hours without notification to their patients, turning people away "at lunch time," even though they have driven an hour to get there. They tell them they cannot see them that day because they received their injection already, which should have been discussed during their "telehealth" visit. They change lab considerations, even though treatment has been ongoing for years. So either they didn't know what they were doing years prior, or they don't know what they are doing now. No longer can see providers, can only talk to them on the phone, by appointment, AFTER you go to the clinic and see someone there.. It's impossible to get anyone to answer the phone, or call you back. Bottom line is, they are not providing health care at all anymore. They are bordering on complete neglect.

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being a client for 16+ months, they have new ownership. Went in today for what was supposed to be a 10 min visit. After over an hour of waiting I was pulled into a room with a "manager" who told me they would no longer offer me treatment because my "levels" were normal. I was told that the **pap equipment they literally sold me a few months ago would no longer be supported and was rudely given an *************************************************************************************************** the medications I have paid for.

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started going to Low T Center and receive treatment. I received my first shot in the office and paid $155 for that month then 6 shots were mailed to me to complete the month. On September 3, 2023, the app said that supplies were ordered for the next month. Nothing ever changed and I did not receive a call or tracking information so I went to the office since no one ever answers the ************************************************************************************** a courtesy shot. I messaged several times on the app starting on September 11 and still have not received a reply to any message. I called several days ago and left a message on the 888 number trying to get in touch with someone with no help. I called my local center and they said they could open another ticket with the pharmacy but I got nothing back. I missed a call this afternoon and called back within 5 minutes only to be sent to voicemail again. So I have basically paid $155 this month for a shot that I had to drive an hour to get because Low T Center will not give information or answer requests for information. I now cannot go anywhere else to get treatment because my levels will be off due to starting a regimen and then stopping. I would have to wait 6 months to get treatment. I am hoping this complaint will get at least a partial refund for September and action from Low T Center.

Low T Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.