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Business Profile

Hotel Reservation

Hampton Inn Denver- Westminster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was overcharged $250 for an erroneous smoking fee. Spoke with manager ****** ***** on 3/11 who confirmed the mistake and said she would refund the difference. After 16 days I contacted ****** who claimed she made the refund and it must be my credit cards fault. I spoke to my ** who assured no refund has been received. On 3/27, I asked ****** to send the bill which is attached and shows I'm owed the $250 refund. Since then ****** has refused to return any messages or emails, Per Hampton Inn corporate offices, the refund must be given through the individual hotel and they can do nothing. ****** is apparently the only person that can finally end this. Since noone at the hotel will give the name of the actual owner or anyone other than ****** who can finally get this resolved I'm forced to ask for your help.

    Business Response

    Date: 04/30/2025


    From: Executive Escalations  
    Sent: Wednesday, April 30, 2025 5:30 PM
    To:
    Subject: Executive Customer Relations/****************************************************** ID #********/GA *********

    Hello Mr. ************************ you for sharing your concerns with our Executive Offices at ****** via Better Business Bureau Complaint ID ********.

    My sincere apologies for your experience at the Hotel.Our goal is to provide the highest level of customer service and accommodations to our guests. Please be assured that your valuable feedback will be utilized to enhance our quality standards.

    I am happy to share that our Guest Assistance Team issued a refund via check and addressed your concerns via email. The check will take up to 30 days to arrive at the address on file. 

    We understand this gesture cant change your experience, but it is our commitment to your satisfaction. The time take to share your experience is most appreciated. We value your loyalty and its our hope that this experience doesnt deter you from future ******-branded stays.

    ****** *.
    Executive Ambassador

Hampton Inn Denver- Westminster is NOT a BBB Accredited Business.

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