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Business Profile

Limo Service

Sunset Luxury Limousines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Limo Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reached out to the company to secure a pink limo to drive to and from an event. I very clearly stated that I wanted the pink limo. In the rate estimate email that I was sent back, the business included a picture of the exact pink limo that I requested, along with a note that a red/pink carpet roll out would be included. The day of, a party bus arrived for the service. This is not what we ordered. The driver was nice enough to look up our reservation and discover that we had never been booked for the pink limo. Unfortunately, there were 7 of us and we had an appointment to keep, and there was not way to arrange alternate transportation in time, so we did use the party bus. When I later emailed the owner about the mix up, he was rude and defensive and accused me and my party of giving his business a one star review and mentioned that if that had not happened, he would have been happy to provide a partial refund. When I then informed him that it was not me or anyone in my party who left the review, he stopped responding altogether, even after another email was sent to him. The other one star reviews on the business make it clear this is far from a one time occurrence and me and the 6 other people in my party will also be leaving 1 star reviews as a result of how this was handled. After stating that he would have provided a partial refund if not for the review (that we did not make), he refused to make good on that. In addition, it is clearly far from the first time this has happened.

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    endangering minors....having them push a vehicle with known issues by, what ****** the owner acknowledged of a driver that didn't know what he was supposed to do when a car broke down. ****** and his transportation manager offered to fully compensate in writing with his approval on the invoice and in email for a package whenever I wanted for A 15 passenger limo, only to pull pack the offer when I booked it for homecoming and promised ******************************************************************* a separate email blame my daughter... a 15 year old for his negligence in writing. all because he says it is not "FAIR" to him. this offer was made by his company, not me, not what I asked for only the owner to renege on his approved contract. State regulatory commission has been notified. I am not even close to the first with the same issue. Do your homework on this company and the owner and you will find the sunset will be going down on this company

Sunset Luxury Limousines is NOT a BBB Accredited Business.

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