Complaints

This profile includes complaints for Alpine Lumber Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alpine Lumber Co. has 12 locations, listed below.

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  Alpine Lumber Co.

  10170 Church Ranch Way Unit 350 Westminster, CO 80021-6102

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  Alpine Lumber Co.

  5800 Pecos St Denver, CO 80221-6645

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  Alpine Lumber Co.

  3766 Puritan Way Erie, CO 80516-9437

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  Alpine Lumber Co.

  PO Box 490 Eagle, CO 81631-0490

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  Alpine Lumber Co.

  18401 Plaza Dr Parker, CO 80134-9105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer is a part-time resident in *******, **. Consumer needed new front door. Order for double front entry door was placed with the business spring of 2023. Business took measurements, doors were delivered spring of 2024. Installation was performed by contractor who referred by business. Consumer separately hired contractor to stain doors. When consumer first saw the doors in 6/24, consumer observed daylight coming thru door panel inserts, from the perimeter of doors and where the doors meet in the middle. Multiple written and verbal requests for repairs have been met with indifference and refusal. In summary, the consumer had a binding contract with the business. The consumer upheld its responsibility to pay the business without having the benefit of inspection. The business did not deliver a merchantable product, and failed therefore to honor the contract. The consumer paid the business. The business NOW discloses the existence of third parties the business chose to work with, including a "broker" and a 3rd party who ACTUALLY manufactured the doors without consumer's prior knowledge. The business made a profit on the transaction, the middle man made a profit, and the ACTUAL manufacturer made a profit. The consumer is out the money paid to the business (approx $10,000), the money paid the installer that the business referred the consumer to, the money paid to the painting contractor hired by the consumer independently, and the money it will require to find a contractor to manage the removal of and the procuring, installation, and staining of another set of doors. The consumer estimates total damages of in excess of $30,000 plus costs, but that this time, is only seeking the business' cooperation to assist the consumer, a senior citizen, to have protection against the elements this winter where wind, snow, and frigid temperatures set in in November which may force the consumer to seek shelter elsewhere for the winter.