Complaints

This profile includes complaints for My Office LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

My Office LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  My Office LLC

  6521 W 91st Ave Westminster, CO 80031-2916

• 

  My Office LLC

  2806 N Speer Blvd Denver, CO 80211-4225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22167493
  
  I am rejecting this response because:

  I was willing to let this go until my deposit refund check bounced a second time & ******* (accounting) refuses to write me a new check. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/26/2024

  My name is ******** and I am the General Manager of My Office Life. In response to Ms. *************** complaint, I would like to state that I have done everything in my power to resolve this matter including leaving messages and sending emails with no response from Ms. ******* It is true that her security deposit was delayed, because I did not have her forwarding address. However, when she did reach out, I did apologize and she was issued a her refund within 3 business days. There is a discrepancy in the amount of her deposit. Her deposit was $1450.00 and I am happy to provide the ledgers where she made those payments (Plural because she switched to a different office which required more of a deposit then she initially paid at the time of reserving her office.) On the 2nd page of her lease (attached) in Section 6, it clearly states that there will be a turn/ make ready fee deducted from her deposit at move-out to clean, sanitize, paint or any other need to prepare the space for a new tenant. She was issued a refund of $1100.00 on 08/12/2024. ($1450.00- $350.00). She was very upset about the fee, she sent emails and called our Accounts payable associate numerous times, however, when I tried to resolve the complaint. She would not answer my calls, return my voicemails or respond to my emails. She then put up a very negative ****** review. I finally reached out to  our attorney and sent her an email stating what was advised to me by legal console. This truly saddens me, as I really enjoyed Ms. ****** as a tenant and feel that we had a great working relationship. As of today, September 26, 2024. Ms. ****** has yet to cash the security deposit check that was issued back in August. 

  Business Response

  Date: 10/08/2024

  To whom it may concern, 

  I do feel there is some falsified information here. We have no problems re-issuing Ms. ****** another check, and we are in the process of doing so. The last conversation to confirm this was to be done was just last Friday 10/4. We have in fact already processed this request and are just waiting on the owner's signature and it will be sent to her immediately after. As far as the first check bouncing, that is simply not the case. Ms. ****** has a online bank account that does not have a branch location, so when she attempted to electronically deposit the check. The check NEVER bounced, it responded as "Unable to validate the payees account and therefore unable to accept check." (See attached email). She was then advised that she can go to a ********** which is whom we bank with and they should have no problems cashing the check. Ms. ******** response was that she had tried to visit a ***** branch and that  they would not cash a check for a non-member. It was then, that Ms. ******* admitted that she had destroyed the check and that, she would need another check issued, via a phone conversation on 10/04/24 that I personally heard and witnessed. In closing, We have just this afternoon, called and verified that any non-account holder CAN cash a ***** issued check at a branch. (Also attached). So in short, I would like to reiterate, we have no problem re-issuing Ms. ****** a second check, and upon receipt she can go to a ***** bank and cash it, where they can easily verify funds are and have always been available. 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22167493
  
  I am rejecting this response because:

   

  I initially attempted to cash the check at **********, where I personally bank, but do not bank professionally. Per the accountants report, because MyOfficeLife banks with ****** i should have been able to cash it. I went into the branch and was told this is not true. 

  I then went to a check cashing business & was told the check bounced. I then attempted to deposit the check at an online bank & was told the account could not be verified. I signed the back of the check ********** deposit only at Novo therefore I cannot deposit it anywhere else. 

  I was told 10/4 I would receive the new check likely early this week. I emailed the accountant at 12:39 pm today asking if it has been re-issued and have not yet heard back. 

  My original request for refund was placed on August 4. It has now been over ***************************************************************************************************************************** so I can move on. 

  Sincerely,
  
  ****** ******