Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: insurance exterior repairs should have taken a month or less. Drawn out over last year after ongoing requests to schedule remaining work, final work never completed or financial compensation (offered at one point). never fallowed through on. Never [paid for items taken (total Tools were taken from garage (vendor admitted to. value agreed to: $500) and my pickup truck tool box stolen from back yard (never discussed).Requests for minor warranty repairs have been ignored. Phone calls have been ignored. They have been paid in full.

  

  Business Response

  Date: 12/18/2024

  USA Property Services completed the work that was contracted. Client made an agreement with another subcontractor, in regards to the tools on the property. USA Property Services had nothing to do with that agreement. We tried getting in contact with thce client regarding the monetary compensation due to Mr. ****** but were met with ignored calls and texts. We had multiple representatives reach out to Mr. ****** including ****** the company owner. There were also times that there was an agreement to do the repairs, but client would not show or open the door to let the repairs get completed when the day came. There were multiple attempts to get in contact with the client, where representatives went to the property and could tell the client was home, but the door was never opened. There was also an instance when the mortgage company reached out to us, because they also couldn't get in contact with the client. The last communication we received from Mr. ***** was on July 23rd, 2024. After that, we reached out to him multiple times, trying to set up a time to coordinate a final walk through of the repairs and finalize any payments due to him. We never received any call back, text or email from Mr. ***** after July 23rd, 2024. Mr. ***** has not made any attempts to reach out to any representatives of USA Property Services in regards to this matter. 

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22555944
  
  I am rejecting this response because:

  I really hoped for a much more positive response. I am disabled resulting from a serious of medical events that damaged/broke my spine causing a series of surgeries which did not work as well as I had hoped. I am currently under a ongoing serious fo treatments with no end it sight. I am still under and medical care which often has me incoherent from drugs and complications from inability to be mobile.

  I will get some help from a friend this weekend and will break down their individual responses/claims to individual claims and respond accordingly starting with ones that can still be proved. 

  If it ever might be at all possible, I would encourage/welcome a visit from a BBB representative/contractor who I would happily walk around the property and point out each individual item. 

  Meanwhile, I will get a full and detailed response to you before the week is out.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 01/06/2025

  I am following up on this complaint. I have tried to contact *** several times before and after this complaint. Not once has he called me back or texted me back. I was his main point of contact, I have left several voicemails after this complaint. We have been trying to resolve this issue, we have compensation for him waiting, but we can't get a hold of him. I have included him in this email hoping he will see this and give me a call. I don't understand this complaint from him, I have tried numerous times to get this resolved. It was never an issue, the only issue was him not picking up my calls or texting me back. I have texts and call logs to prove he never tried to contact me or the company. Whenever he has the time to contact us back we can resolve this issue, we have a check waiting for him, it is just a matter of him picking up my calls and texts so we can arrange a time. 
  
  Respectfully 
  ********* *********- Project Manager
  

  
  

  Customer Answer

  Date: 01/20/2025

  *******,
  
  I have been in the hospital for the better part of the past two weeks. The issues has been the latest complication  caused by injuries that, combined with age, has caused me a paraplegic condition. a complicated surgery that hasn't gone completely well and an ongoing string of  degenerative spine issues that has seriously affected my vertebrae, discs and nervous system which has caused my ability to walk.
  
  I was brought home last Friday but cannot walk without a ****** and am instructed not to get involved in any important phone conversations due to the intense combination of analgesics I'm taking in attempt to control the pain. To make matters worse, we got a bad snow storm here last week making it completely impossible for me to get around outdoors to see much less review my situation with this contractor.
  
  Meanwhile, I've recruited a neighbor to help me bring this situation to a close.  So far, he's gone around the house and taken pictures (about 30 in all) and organized a binder with descriptions that he has almost completed. He's also rounded up copies of all the pictures taken by the Contractor showing all the items they quoted, completed and those that weren't done at all. We still have to go over that and provide an organized presentation for you so you can have a detailed explanation of what has happened. I expect to have a detailed list within 2 or 3 days.
  
  I do have a request. The contractor says in their last email to you that they have a check waiting for me, but all my medical advice is that I no not talk to anyone on the phone while in my condition, so I ask if it would be possible for you to instruct them to quote this amount by email  (at this address) or regular mail so that I can review it with my advisors and respond accordingly. I think we could clear this up in just 2 or 3 business days.
  
  Thanks again for all your help. I l look forward to your response. 
  

  
  

  Customer Answer

  Date: 01/24/2025

  *******,
  
  First, let me thank you for all your help and the prompt attention I've received from you. My assistants were surprised that it had gone this far. They insisted that the standard business practice in these cases would be they finish, produce a final invoice along with a check for the money not used. Oh, well. If we can settle this, I'll be happy.  
  
  Over the weekend, I was able to get my help together and put together what I think is the best response possible without any animosity. 
  
  The first time I discussed with ***** ********* (Project Manager for USA Property) the possibility of removing some of the work from our contract, he was totally on board with the concept.  After listing some of the items to be considered, he estimated the credit to be approximately 10 to 12 thousand dollars. That was the last we talked.
  
  For the most part, their company did a  good job.  There are items that need warranty adjustment, but I'm willing to overlook these if we can settle this here. 
  
  Last, there were the items that were stolen. First, was my collection of farrier (horse shoe) tools which I thought was being sold to one of their laborers, but at the end of the day, the tools were gone along with the laborer, but I was not paid. I was made aware of the situation by another laborer before he left. I called ***** and told him they were stolen, but he told me I had worded it wrong. He was told I had sold them to him, but agreed either way, I had not been paid. Price agree to was $500.00. Later, I was told by another laborer that the same laborer also took a cordless ratchet wrench from my garage but said nothing (value $90.00). There may have been some other stuff stolen from the garage, but I have not found anything else missing, so as of now, I am relinquishing any claims for further theft. 
  The last thing I know was stolen was my pick-up bed tool box. Again, brought to my attention by another laborer.  It was taken by an employee who's specific job was to clean up trash and take it to a dump site. The tool box was a Better Built Crown Series Two-Lid 69.5" Crossover Truck Box. Replacement value is $520.00.
  Last, there were 2 items that ***** and I had agreed on that had been paid for but we agree would be remove from the job list and credited back to me.
  
  1. The 2 car garage door with windows. $2,960.00
  2. Horse shed (aka Green/white shed)  $3,741.00
    Grand Total:       $7811.00 to be refunded.
  
  I trust they will find this acceptable and send a check accordingly. Thanks again for your help.
  
  *** Kopke 
  

  
  

  Customer Answer

  Date: 02/24/2025

  They've paid in full. Thank you so very much for your help. It means more to me than you can possibly imagine.  Y can now cancel my complaint.

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired *** Prop serv after a severe Derecho caused extensive damage in Aug 2020. **************** came from ******** doing storm damage work. We were having problems with our homeowners ins. so he wanted a Public Adj. **** took close to 9 months. Once it was settled with Ins. *************** started some work in March of 2022. The progress was very slow. In July he finally showed up to get some of the materials. The signed agreement said $10,000 upon delivery of supplies and then progress billing as the project went. **************** then said he needed an additional $10,000 to get the siding ordered. Which we never received our siding. After that work stopped and *************** went quiet. I asked him to provide me with something showing that he had performed $20,000.00 in work. He has been silent now and won't answer my texts. We did consult a lawyer, but because we live in different states the lawyer recommended small claims. We can only try for $6,500 and even that will cost more to have him served in ********. *************** stole from our family and needs to be held responsible.

  

  Business Response

  Date: 10/29/2023

  This is not true. no money was giving to me for a siding job , the money giving was to pay for an approved 10x10 sun rom  by insurance the siding money she kept , she got together with my  subcontractors and change from a 10x10 center blocks foundation lining against the house into a 17x13 full addition, asked the ** and concrete ,framer subs to make it that way and asked my ** not to tell me ,(Picture Link Added ) she also changed it from screens to 6 vinyl windows and 1  sliding door plus insulation and plastic under the floor , also rejected the roofing materials to build the roof cause she wanted instead  a ***** vaulted ceiling trusses  going 10` above the roof line ,at this  point  the items that were done were , demo, cement foundation, floor insulation, framing with exception of Roof Trusses , dropped off windows ,sliding door , vinyl flooring ,ordered trusses for Vaulted ceilings 23'x19' coverage , all this happening in the middle of winter since she demanded to be started even do  we just got her approved by insurance , since her original ** and Her public adjuster she hired took her money 5k and canceled with her cause the way she was insulting and treating him. then she tried to sued him with no luck , in that time I'm the only one working with insurance , writing the supplement , meeting adjusters for reinspection's, sending a sample to lab for no match , finding the close match and providing supporting pictures that did not match's , per insurance request  3 revision re supplementing , cause the insurance will only keep paying a little at the time . . Right after she got canceled by the Public Adjuster  (********************** ) I got her approved 30k for the siding and 2020 for the sun room total of  50k extra approval  , now I meet with her after dropping off the rest of her demanding materials . then she gives me  the fist $20k ,even  that our contract said that half down , she did not give me anything until I already had spend it , at this point  we are all ok cause I did not flipped after knowing she change things and wanted other things.
   changed with the same budged ,.I go back home she is now dealing  direct with my ** again telling him I did not order the  new trusses , when crazy on me demanding  the trusses there , told her they had to be engendered and that is was goin to take time . that once that happen the supplier was goin to give us a delivery date and the engineering's prints. she did not care started  saying she was tire of this and started treating me like she did to the others, My ** was telling me all the bad things she was saying about me ,to stop the madness , I came up with the plan of connecting My ** and having him Take over the Project I already had paid him in advance to finish the addition all the way up to ready for paint inside and ready for siding outside . even roof was paid already , since the ** wanted payment after owner change the roof structure and things had to sit , I did explained to her when I picked up my fist check that it was going to take a substantial time to get it done and warned her to be patience and that I did not wanted to be treaded like she treaded the previews **, public adjuster and insurance, she say I will be patience,. So I texted both on a group text (Copy of Text)Text: *****. ***** is going to take over my contract with you.   he is paid off on the sun room addition. .you have windows. doors, flooring in the garage.  the trusses I set them up for Tuesday for delivery.  .with the remaining balance of $31,668.22. he will order your siding get the plywood for the addition. and the rest of  the materials to complete the siding ,aluminum window wraps. and  finish the addition .. he did agreed to take over. I will help him with the siding material order since I have it ready and  have blue prints for the exterior of the house.   on the other hand for you to close the claim with insurance., They both agreed to take over, 2 month later I get a text from owner saying that she wants to see my receipts, that  she thinks I spend less .I told her that I was not goin to do that that we were done. she then texted  saying she wanted 8k back , I told her that was not going to happen, but the more I try to talk to her the more bad reviews  she gives me ,We are a 5 star company , I have loss so much money   (Canceled contract ) My lawyers said that even if I take her to court , I cant have her take of the bad reviews or stop her from using her family and friend to do more bad reviews, so  I told her I would pay her the 8k to live me alone .now I'm dropped from a Plus to revoked .I don't thing is fare. waiting for my layer to ****** up the resolution agreement and for her to remove the bad review and be done with this nightmare .

  My apologies *****, eve do I know we have differences of opinions on the facts  it was never my intention to do any harm or take it this far at the contrary all my intentions were to Help .

  
  

  

  Business Response

  Date: 11/12/2023

  hi Thanks for closing the complaint , but I still show Revoked under The BBB page,  was told that once I reply back to customer . the revoked would be removed and I would be back being A+ . any way you could help me with this?

  Respectfully 

  ************************

  ************

  *****************

  Customer Answer

  Date: 11/17/2023

  I don't accept ******************* response. I am attaching a copy of the signed contract that was submitted to our insurance company and accepted. This disputes ******************** claims that I tried to change the project constantly. Also please take note that the colors on the side of the house in the picture show that the width was always going to be 17' across.  I am also attaching a picture of what we received for $20,000. Along with 5 windows purchased and a door that was the wrong size. Trusses that were also ordered the wrong size and had to be modified on site. For these reasons I request at this time that the complaint remain open.