We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Archery Supplies

Rocky Rocky Mountain Specialty Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Archery Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a knife from this company online and it was described as a ZT 0770cf with Magnacut blade. I received a ZT 0770cf with S35vn blade. I paid the higher price for this blade as the Magnacut steel is hard to find in this knife as I usually buy my online knives from 2 different online retailers as they are very reliable and I get what I pay for. This complaint is because they sent a cheaper version than what I paid for, and when I went to the their company online site, they have removed the entire listing and I can't find the brand. I believe this to be false advertising and fraud. I have reached out to the business via email but haven't received a reply yet. It's very suspicious to me.

    Business Response

    Date: 06/27/2025

    I got an email from this customer threatening to file a report to the BBB and I wrote him a response. I have included a screenshot of our correspondence. This was the extent of my interaction with this customer. This was the first time he had purchased frommy business.

    As you can see in the screenshot, I explained to him our policy when the customer receives an item that was not as expected. I also paid for and sent him a return label, and offered to give him a full refund on the cost of the knife and shipping. This way he would not suffer any financial loss.

    I believe my actions went above and beyond my expected duties. As I explained to him, this knife was not falsley advertised, the steel was not mentioned in the listing. The steel he referenced (Magnacut) was not offered for this knife at the time I listed this knife, so there would be no way for me to label it as such. You can see in my attatched screenshot that the last time I added any inventory for this knife was in December 2022. Zero Tolerance (the brand of knife in question) did not start to offer Magnacut until November 2023.

    The customer must have assumed that the knife was Magnacut since it was priced consistent with what other vendors were offering this model with Magnacut steel (according to him). I stopped reordering this knife and did not pay attention to the price changes. It's been out of sight and out of mind for the past 3 years. It was his mistake, and he is his assertions about false advertising are simply not true. 

    Customer Answer

    Date: 07/02/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23455293, and find that this resolution is satisfactory to me.




    Sincerely,



    Andrue Devine

Rocky Rocky Mountain Specialty Gear is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.