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Business Profile

Auto Repairs

Bachman Auto Service & Repair
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I have proof that the repairs Bachman did had to be redone by another auto repair shop. They know about the corrected repairs but still have not contacted me regarding any refunds or compensation. I may have to get a lawyer involved. 

    ***************************;

    Business Response

    Date: 05/01/2024

    Hello,

    I would like to add our invoice to this complaint explaining what was done on the vehicle.  The a/c clutch came apart and ripped open the transmission cooler hoses which rendered the vehicle undrivable. The total invoice price that they are asking for included the repair on the transmission cooler hoses which was not part of the a/c compressor replacement.  We were unaware that there was any internal air conditioning issues.  They contacted us and I asked them to bring the vehicle back in so we can diagnose the a/c system issue. The customer did not bring the vehicle back into us or ask what they should do when they moved out of state. We also provide a 2 year/ 24,000 mile warranty which is nation wide if they can take it to a Technet shop.  They can still call the nation wide number and they should be able to get the a/c compressor covered by the warranty company.  They did not contact me at any time to ask for a refund or what they should do with the vehicle now that they are out of state.  I contacted the customer and left a message explaining to them that they should have asked me first before going to BBB and posting bad reviews.  They have not contacted me back again.  Please let me know what we need to do resolve this. 

    Customer Answer

    Date: 09/14/2024

    I reached out to BBB a while ago re Bachman Auto. They referred my claim to their warranty ** several months ago and I was promised a $1000 check which I've never received. The warranty ** ac**unt is #******, phone ************ *******/***** ******* ************

Bachman Auto Service & Repair is BBB Accredited.

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