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Business Profile

Building Materials

Rocky Mountain Forest Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Rocky Mountain Forest Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for lumber to be sent to garage door company for manufacturing my garage doors. Receipt and order is attached. When wood was shipped I was charged an additional $939.26. I was never contacted or asked for authorization of this additional charge and a new receipt was never sent. After noticing the higher charge on my credit card and getting the receipt sent, I realized they charged me more for the additional staining because they had stained the entire order, not just the part that I had asked to be stained. The garage doors were already built by this point and I have to either live with the error or sand them down and restain them myself. I should not be forced to pay for an error made by this company. IF there was confusion about my original order, they should have contacted me to clarify. Instead they chose to change the order themselves and charge me extra for their mistake.

      Business Response

      Date: 10/24/2023

      Upon review of this issue, we will be refunding the amount in question ($939.26). We deeply apologize for any mis-communication or delay in getting this resolved and greatly appreciate your patience as we looked into this. The amount in question will be refunded before the end of business today (10/24/2023). 

      Customer Answer

      Date: 10/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Rocky Mountain Forest Products is NOT a BBB Accredited Business.

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